Social Security AdministrationReviews of ssa.gov

I am writing to express my dissatisfaction with the service provided by the Louisville, Kentucky downtown office. My attempts to obtain information have been met with unprofessional responses, such as "I don’t know" or "they will call you when they can." On multiple occasions, I have been hung up on, placed on hold for extended periods (up to 45 minutes), and told that someone would look into my case, only to never hear back. I initiated my case in Louisiana, scheduling an appointment on April 29, with the actual appointment taking place on June 18. Despite submitting all required documents, there has been no progress. Another individual involved in the case (the other child’s mom) I find it unfair that my case is being delayed due to another individual's circumstances. Although we share children with the same man, our appointments were separate, and these are distinct cases. I have submitted all of my required documents, whereas the other party has not. This discrepancy should not impact me and my children. I was informed that I needed to verify that her son is my child’s sibling, which I have done, yet there has been no further action. It is perplexing and frustrating that I am required to deal with the Louisville office when my case originated in Louisiana. Over a month has passed without any resolution, which I find to be highly irresponsible and indicative of a lack of proper business conduct.

I had not been to a Government office in 45 years and unfortunately I remember why. I received a letter from SSA telling me that they made a mistake calculating my social security check (Retirement) and that they were holding my check until September to collect what they said I owe them. So, I called. After been bounced to many different people they told me I needed to go to my local office, so I get there made the line and after three hours the called me back and the lady told me she was sending me to another window, she was just there to direct me to the right person. So, I sat outside in the lobby for another 2 1/2 hours until I had to get up and go to a manager to complaint, they called me back and to my not surprise the specialist told me I need it to make payment arrangement and did the forms for me I signed them and on my way I went. To my surprise I received another friendly letter from SSA yesterday and I called SSA again, after waiting for almost two hours the lady on the phone told me I needed to go back to the local office, to just go walk in, no appointment needed. Guess what I got to the office and the security guard almost called the police on me and I drove an hour to get there and he says no body can go in without an appointment, of course I got upset because of lack of respect to taxpayers, we pay for your salary, and guess what? No appointments available. You can't get one. I guess I'm never getting pay again. That is my story.

Took the kid that’s been living with me for 2 years his mother stole his benefits they won’t allow him to pick is own payee and want and organization as to why the don’t feel his can manage his benefits they will not give him an answer and talk in circles they said he was irrational 1 time my mom stole my 8000 from SSI I would be pissed as well Cleburne social security office is a joke.

This place sucks No one ever answers the phones and they never answer their messages They don’t care about the people at all Some of us really need what we’re entitle to But they are no help! Answer the damn phones !!!!

No wander Timothy McVeigh hated our government so much. The SSA never answers their phones and all the call center people are either incapable of understanding English and then they just hang up and speak when they want to and to whom they want to. The call center people all need to be fired

Applied for SSA spousal survivor benefits. Not even once during the application process did a person utter "sorry for your loss" or anything similar. The two people that I dealt with apparently did not have it in their transcripts and could not or would not use a simple social interaction skill. So sad.

I had social security growing up, I have an award letter to prove it, when I turned 18 in 2005 the took away my benefits, I've been fighting with an attorney for years and I keep getting denied, I'm so sick and tired of it and I refuse to work because I can't, my only options are being homeless or death, thanks for nothing social security, I hope your employees enjoy their fancy cars and houses

The help desk for myssa.gov is a joke. I have no idea what they are even supposed to do. I have called 4 times due to issues with my online account and not one person has been able to assist me. They are completely useless. Very frustrating!