Alexander
Al in stock and fast ship!
Al in stock and fast ship even with weather conditions. Former employee when location was in Naugatuck. Glad to see same great service and products, thanks guys!
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
ss396.com (ss396.com) has 532 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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532 approved reviews, newest moderated first
Alexander
Al in stock and fast ship even with weather conditions. Former employee when location was in Naugatuck. Glad to see same great service and products, thanks guys!
Michael-Lincoln,NE
Website is great and easy to use. Shipping time very good
Cory S.
They lost 80% of my order. Told me it was on back order until I no longer had time to appeal the charges. Out of $2200 I received maybe $300. Everything I tried failed and I had to eat the money and still don't have any parts. DO NOT USE them.
Deb P.
This was my first time ordering. It took a little longer than I thought it wld, but still very convenient. I set up for auto refill which is really convenient.
Response from ss396.comOct 24, 2024
Hi Deb, It seems like this review may have been meant for another company, but we appreciate the 5-stars! Thanks for your support, and we’re always here for your restoration part needs!
Rick
Easy to order good job got it fast
Response from ss396.comOct 24, 2024
Thanks for the review, Rick! We’re glad to hear the ordering process was easy and that your order arrived quickly. We appreciate your business!
Terri R.
The part isn’t the same size as the original. Only one end will attach correctly, the other end has been enlarged for some unknown reason.
Response from ss396.comOct 24, 2024
Hi Terri, Thank you for bringing this to our attention. We're sorry to hear the part isn’t fitting as expected. We’ll have our tech team reach out to help troubleshoot or assist in finding the correct product for you. We appreciate your patience and understanding!
D B.
My parts arrived in excellent condition and were exactly as described, which I appreciated. However, the ordering process was frustrating and unnecessarily complicated. Since I paid with my business card for my parts to be shipped to an automotive shop, the order was canceled twice because my business address didn't match my home address on my ID. This led to delays and forced me to move money around between accounts. It took 7 days for the funds to be returned from the canceled orders, and what should have been a straightforward purchase turned into a much more expensive and time-consuming process. While the parts themselves were great, the hassle with the ordering process really dampened the overall experience. I order on 10/9/24 and received my items 10/18/24
Response from ss396.comOct 24, 2024
Hi D. Black, Thank you for your feedback. We're glad your parts arrived in excellent condition and met your expectations, but we’re sorry for the frustration with the ordering process. The address verification is part of our efforts to protect our customers, as fraud is at an all-time high. However, we understand how this led to delays and inconveniences with your payment. We're working to improve our system to minimize these disruptions in the future. Thank you for your patience, and we hope to provide a smoother experience next time!
Luis Morales T.
I was please with my purchase, the a/c blower switch was a perfect fit, and works as intended. I recommend ss396.com company. Great job
Response from ss396.comOct 24, 2024
Thanks for the feedback, Luis! We're glad to hear the A/C blower switch was a perfect fit and worked as intended. We appreciate your recommendation and look forward to helping with your future restoration needs!