Andrew M.
Mismatched mirror set
I ordered a set of mirrors for a custom Camaro build. They contacted me saying the set they had on the website wasnt avail because the right side was out if stock. They asked me if i would accept a different style mirror set in place of what i ordered, so i agreed. Instead, they sent me a mismatched set. I called to say this doesn't work and they accepted the return but were forcing me to pay $15 dollar shipping fee. The mirror that needed returned was only $32 so i stopped atating my case and promised not to buy another product from them.. Elijah stated that fine. I am a car builder and they screwed mine over for $15.. horrible customer service
Response from ss396.comJan 15, 2026
We’re sorry for the frustration this caused and understand why a mismatched mirror set would not work for a custom build. Before shipping, we notified you that the mirrors in stock were from different manufacturers and would look slightly different, and we provided photos for review. You confirmed you needed two right mirrors and one left, and when asked if you wanted us to ship what we had in stock, you replied yes, so the order was processed and shipped accordingly. That said, we acknowledge this was not handled as thoroughly as it should have been. While the mixed-lot difference was disclosed, there was no clear written confirmation specifically acknowledging acceptance of the variation, and we understand that once installed—especially on a high-end build—even small differences can be unacceptable. Although this would normally fall under a standard return, we will be contacting you directly to correct this issue at our expense. We can only hope that a combination of misunderstandings and lack of thorough review on both ends does not prevent a continued working relationship moving forward.