Steve B.
Lack of effort?
This is the message I sent . (I ordered JDX-69KV4 ($243), but wanted to order JDX-69KV8 ($261). I need the inner window felts offered by the second product. Can I just pay the difference and get the interior window felts for a 1969 chevelle?) Customer service responded that "this is not an option. They are sold as a set". I doubt that this is the case. I am betting that an additional order for the two felts that are available in JDX-69KV8 could have been arranged, but the person did not how to make that happen. Resulted in outrageous shipping return cost just to get $20 worth of parts. I understand that I made the mistake, but believe that with a little effort on your end the parts could have been purchased separately.
Response from ss396.comJan 21, 2026
Thank you for the feedback, Steve. You are correct that this started with an ordering mistake, and we understand why the outcome was frustrating. In this case, we do not sell the inner window felts separately, so the only option would have been to return the incorrect kit component (CH182A) and reorder the correct kit component (CH195A). That said, we agree the return shipping cost for such a small difference is frustrating. As a gesture of goodwill, we’d be happy to review the return and reimburse the shipping cost you paid out of pocket. Please contact our support team and reference orders SO056190 / SO057034 so we can take care of it.