ss396.com Reviews | Read Customer Reviews of ss396.com

ss396.com Reviews | Read Customer Reviews of ss396.com

ss396.com reviews

532 approved reviews, newest moderated first

Jeff R.
Mar 12, 2026
What a rip-off! Shop elsewhere!
Ridiculously expensive for 2 power steering cables. Semi FALSE ADVERTISING-VERY MISLEADING ADVERTISING.——They offer a “discount” if you’re a new customer but you have to spend an arm and a leg! NO CUSTOMER SUPPORT! Shipping was ridiculously expensive—-$25.00 for 2 (13”) rubber hoses and 2 metal attachments. The shipping costs were almost as expensive as the parts. DO NOT USE THIS COMPANY!
Response from ss396.comMar 12, 2026
Jeff, the item you ordered was too large to fit in an economy sized shipping box, hence the extra cost. As far as no customer support, I do apologize you feel this way. I see that you reached out to us via email. You had emailed us Friday afternoon, and got a response from us Monday morning. So about one business day later.
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Deacon
Mar 12, 2026
FedEx was the problem
** UPDATE ** The guys at SS396 went above and beyond after hearing my issues with FedEx and made it right. Most companies have a “that’s not us, not our problem” attitude. Not these guys. I will 1000% be a return customer for this project and the next. FedEx was the problem, not you guys. My tracking said it would be here Thursday. Perfect timing. These trim pieces were the last thing to do before my car was done for a show/cruise on Saturday. The package was then lost in GA for 3 days and didn't show up until yesterday around noon....to the wrong address. Luckily I knew the neighbors who received it and they held onto it for me. Sheesh.
Response from ss396.comMar 12, 2026
Glad to hear you got your package from your neighbor! Could you please update your review since it was a FedEx issue, not us, but since we worked with you? As we don't like to see 1 star reviews! We would appreciate it! Thanks in advance Deacon! EDIT: Thank you Deacon!
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Lou
Mar 11, 2026
Shipped and received fast
Shipped and received fast. great seller!
Response from ss396.comMar 11, 2026
Lou, thanks for the five star review and for shopping with SS396!
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Steve T.
Mar 11, 2026
Quick shipping and very well packaged.
Quick shipping and very well packaged.
Response from ss396.comMar 11, 2026
Steve, we are glad your order arrived safe and sound! We hope to see you again!
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customer
Mar 7, 2026
Very fast shipping order was correct
Very fast shipping order was correct
Response from ss396.comMar 9, 2026
Thanks for the review!
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Mike
Mar 7, 2026
This is the second time my order showed…
This is the second time my order showed up with the box all tore up and mailing tape put over the open up end of the box. It's amazing that small items make it with the size of the holes in the box. Also the packaging inside the box is very poor, the rear valence was all scratched up. This is the last time I will be using ss396 for parts for my chevelle.
Response from ss396.comMar 9, 2026
Mike, sometimes the shippers can damage a package. But twice is odd! Can you please give us a call so we can try to make it right for you! Thanks -
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Stef
Mar 7, 2026
Never received catalog
Never received catalog
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Jeff
Mar 4, 2026
$30 shipping on a $20 part and I chose…
$30 shipping on a $20 part and I chose standard shipping. Don't understand that.
Response from ss396.comMar 4, 2026
Jeff, unfortunately shipping costs have risen lately. We do not make a dime on shipping. Some regions can be higher than others to ship to as well. It looks like you got it in just two days, so it's possible you selected a quicker shipping time, or that was all that was offered to your address at the time. We wish shipping was cheaper, but it is out of our hands. We do offer free shipping promotions though, so always keep an eye out for those.
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