ss396.com Reviews | Read Customer Reviews of ss396.com

ss396.com Reviews | Read Customer Reviews of ss396.com

ss396.com reviews

532 approved reviews, newest moderated first

Bob
Mar 30, 2026
Parts came in a timely manner and were…
Parts came in a timely manner and were packaged very well. Everything fit good.
Response from ss396.comMar 30, 2026
Glad you had a good experience Bob! Thanks for shopping with us!
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Timmy W.
Mar 30, 2026
When I got my headers they had a dent…
When I got my headers they had a dent in them
Response from ss396.comMar 30, 2026
Hey Timmy, sorry to hear that. Feel free to give us a ring and get us some photos. We can then determine if it was a shipping issue and try to come to a resolution that will make you happy!
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F
Mar 27, 2026
I ordered a turn signal switch for a…
I ordered a turn signal switch for a 1967 chevelle malibu(column shifter). Their website has 3 options for my vehicle. Two of witch are floor shift only. The one I ordered was the only option that would work according to the description. The one I got was wrong and would not work. I think they have an issue with their website description of parts. It kinda seems half arss put together. I hope they fix this issue. It kinda turns customers off when they have to pay multiple shipping charges and they have nothing to show for it at the end of day.
Response from ss396.comMar 27, 2026
Hey F, we would love to resolve this issue for you. But we need some more information, like an order number. Please call our support team and let's see if we can fix this for you!
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customer
Mar 27, 2026
Fast shipping
Fast shipping. Quality parts . The A pillars fit great. Thwnks
Response from ss396.comMar 27, 2026
No, thank you! We appreciate your business!
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James O.
Mar 27, 2026
Every time I place an order you seem to…
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows when promotions are scheduled to run so they should be added to orders in process. Not doing so is a disservice to existing customers. Like cable companies giving discounts to new customers and not existing ones. Bad business model. If your order process is not set up that way then fix it.
Response from ss396.comMar 27, 2026
Hey James, we run various promos each month, and unfortunately we can't go back and add future promos to previous orders. As a promo code needs to be added to the particular order and that would mean re-processing hundreds of orders, which is just not possible. Are you subscribed to our emails? As that is the quickest way to find out about new promos we are running!
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RD
Mar 26, 2026
I Called to change the order
I Called to change the order, to canceled some incorrect parts. Spoke with someoneone, said no issues. Order shows up has incorrect parts, and missing some parts on the order. Website is terrible for ordering parts.
Response from ss396.comMar 26, 2026
Hey RD, we’re sorry to hear about your experience and understand how frustrating this must have been. It sounds like there may have been a breakdown in communication when your order was updated? For me to look into this further I would need your full name, or an order number. Or, if you prefer reach out via phone to our support team so we can resolve this for you!
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Andy J.
Mar 23, 2026
One part I got is a terrible fit
One part I got is a terrible fit. The rest is ok
Response from ss396.comMar 24, 2026
Hey Andy, give us a call about the one that isn't fitting. Maybe our tech guy can figure something out for ya.
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Steven B.
Mar 22, 2026
Parts was in great shape 👌
Parts was in great shape 👌, already installed looks good thanks.
Response from ss396.comMar 24, 2026
That is what we like to hear! We hope to see you again Steven!
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