ss396.com Reviews | Read Customer Reviews of ss396.com

ss396.com Reviews | Read Customer Reviews of ss396.com

ss396.com reviews

532 approved reviews, newest moderated first

Shannon D.
Apr 4, 2026
It was what I ordered
It was what I ordered
Response from ss396.comApr 6, 2026
Thanks for the review and for shopping with us Shannon!
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Frank R.
Apr 4, 2026
First time ordering from ss396.com
Good prices compared to some other classic car outlets and fast shipping. The parts I ordered for my 1968 Chevelle were really nice when I unboxed them. I'm almost ready for summer driving!
Response from ss396.comApr 6, 2026
We love to hear things like this Frank! Thanks for shopping with SS396!
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Travis C.
Apr 3, 2026
Poor support so far compared to other vendors
2 of 3 packages arrived quickly. The third package tracking (Fedex) shows it sitting at a GA location with no updates. I called Ground Up yesterday and was told to wait overnight to se if it changes and to call back if not. Today I call back and I'm told I needed to wait 10 days before they could process a claim. I asked if they could ship another replacement so I'm not holding up a shop bay & customer and we could deal with the missing item after the 10 day period - no go. They refused to help. I run a restoration shop
Response from ss396.comApr 6, 2026
Hi Travis, we’re sorry to hear about your experience. After further investigation into the issue we found that a manager spoke with you right around when this review was posted. During that conversation, it was explained that while carrier claims do have a standard waiting period, we would still send a replacement at no charge. So your shop would not be held up while we worked through the issue on the backend. Our goal is always to keep our customers projects moving, especially when you have a vehicle in the shop and timelines matter. At no point was assistance refused, we were actively working toward a solution. If there was any confusion, we’re more than willing to resolve it and ensure everything is taken care of properly. Just give us a ring if need be!
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Jacinto M.
Apr 3, 2026
Kit was fitting for the car model &…
Kit was fitting for the car model & year we were building. No issues!
Response from ss396.comApr 3, 2026
We are glad to hear that Jacinto! Thanks for shopping with us and we hope to see you again soon!
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Larry
Apr 3, 2026
fast and received all the right parts
fast and received all the right parts
Response from ss396.comApr 3, 2026
Hey Larry! Thanks for the five star review and for shopping with SS396!
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Douglas G.
Apr 2, 2026
Got the part really fast
Got the part really fast. Fit. Good. An. Works. Well. Ut not happy. About shippin cost. Was a throttle cae weighed less then 1 lb. An ut cost me 20 to ship it. Which. I thought was exsecive. But. I. Bit the bullet an ordered it any way
Response from ss396.comApr 2, 2026
Hi Douglas, happy to hear the part worked out well for you! Shipping has been tuff lately with the fuel costs raising the rates. We do offer free shipping on orders over $299 with a promo code, so keep that in mind for the future. Thanks for shopping with us!
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Henry
Apr 2, 2026
Great
Great! Got the parts. What I ordered. Fit well
Response from ss396.comApr 2, 2026
Awesome Henry! That is what we like to hear! Thank you for shopping with SS396!
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Rodney J.
Mar 31, 2026
The service was good
The service was good. The parts were delivered with in a reasonable time. One out the two parts were incorrect.
Response from ss396.comMar 31, 2026
Hey Rodney, please give us a call and we can get this straightened out for you! Sorry for any inconvenience.
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