SpyfocusReviews of spyfocus.com

Avoid like the plague. Got scammed like many others. I thought it was a genuine quality product. Got suspicious when the item didn't arrive on time. It finally arrived but after reading the comments in here I knew it was a scam and low quality to be expected..Indeed, after a difficult app installation/ set up which I hope is not hacking my phone , the camera worked but poor quality image, no sound, black and white and no image in the dark. Plus weird connection,I have no access to my own home WiFi when I am connected to "their device network". And I imagine it stops recording as soon as you disconnect from their network, or switch off your phone. Plus battery already flat after 10 minutes use. Item unlikely to last more than a few days Their "customer service" are liers with no scruples, probably AI. So pissed off at myself I didn't notice it was a fraud but moreover disgusted at such human beings setting up this fraud websites.

Like most of the other people leaving reviews, this is a scam company, clearly Chinese. Typical Chinese tactics. Hard sell, big discounts, long wait time for delivery, faulty and poor quality product. Then you have to refund the postage but they try to fob you off with keep them we will give you 35% back. Utter scam. So annoyed I fell for it. I was ripped off for about £135 for 3 cameras plus 3 extended warranties that I didn’t ask for. You can buy the same model on Amazon for about £7 each.

Still waiting for the camera to arrive. Cannot find an email contact and they charge postage and a warranty that is not evident when you first start the process. Hard sell is the name of their game as they try to upsell as you go through the process. They were recommended on a tech website which is the reason I thought they would be safe to use.

I fell for the glossy ad! DO NOT MAKE THE SAME MISTAKE I DID! The cameras took a significant amount of time to arrive, it wasn't clear they were outside of the UK. We cannot get them to set up properly and 1 won't even charge or switch on. The instructions are horrendous and in our opinion this product is not fit for purpose. We have asked for a refund and the address to return them to - at our own expense of course! Instead of giving what we asked for we were instantly offered a 33% refund and told to keep the product, Again pressing for the address to return for a full refund, guess what - radio silence! I will continue to try to make contact in order to get a full refund. Not worth the money or the effort!

This is a,scam ftom the word go. It is not from a reputable company and I would to have the money that I spent on it back.

Spyfocus needs to step up with their customer service. We were sent more cameras than what we ordered and were charged for them. Finally getting through to customer service and jumping through hoops for them, they sent the address to return them. After shipping the products and calling several times and jumping through more hoops, and after several months they finally acknowledged we had bought and returned the products and said it would be 30 days for a refund. Calling again after 30 days, they wanted a copy of the usps receipt where they were sent back with the tracking number. and after about 2 weeks we finally saw the refund on our card. The worst customer service ever.........

DO NOT BUY FROM THIS COMPANY!! I am usually pretty diligent with research when I buy online. However, I fell for the flashy ad after a goggle search. I really wish I had dug a little deeper about these scammers. Purchased 3 cameras, and 3 SD cards. Long story short, I asked to return them for a refund. Customer service told me I'd be responsible for return shipping, and the refund would take up to five days. This was before Thanksgiving, and I still haven't received a dime of my money! I'll most certainly be reaching out to the attorney general of California, and the BBB about this business. Update: 12/6/24 After going back and forth a bit, I received my refund yesterday. It took a little longer than I thought necessary, but the outcome was right. Perhaps the company is finally listening to their customers? I do however stand by my assertion; do your research before purchasing online. I know it's a "no brainier" in 24' but it'll save you a ton of headaches.

Terrible company to do business with. I placed an order and 10 minutes later I canceled but they said it was already shipped. Can't be done in 10 minutes. Finally got hold of someone on the phone and she canceled it and even gave me her name and confirmation number! 2 weeks later I received it and I called them and they didn't even honor their representatives confirmation number. It was on my charge. Finally got agravetaed and excerpted a partial refund. Why do they have people answer phones for them and not honor what they say. Terrible Terrible company.