SpyfocusReviews of spyfocus.com

I would give this company a minus score if possible stay away got took in by their website big mistake Ordered on the 13th December cancelled on 14th December but they said to late to cancel as gone to despatch they increased return window 30days to 45days contacted them to say now received can they give me return details only to be told they closed my original case and to contact a different company which I believe is not legit Now the 24th January still trying to get refund even tho I have full tracking to prove they received back

I am writing to express my disappointment with the cameras I recently purchased. The quality of the cameras is very flimsy and does not match the appearance on the website. I would not recommend this product to anyone based on my experience. Furthermore, I am frustrated with the return policy. The website stated that full refunds were available, but now I am being told that I have to pay for the return shipping. This is unacceptable and contradicts the information provided at the time of purchase.

The camera isn't fit for purpose/as described. The night vision is almost nonexistent and the camera does not hold a charge. The camera can be picked up on the marketplace for around £5. I returned mine for a refund.

I bought four of the cameras on Dec9 2024, two were not holding a charge. It cost cost 179.to purchase and the quality was not good nor was the customer service I wanted to send them back but was expected to caver the cost and they did not believe that the two cameras were not working. I never left an unkind review before up and until now. Sherry B.

Somehow, while paging through the ordering process, it automatically placed the order. I immediately contacted their customer service and requested that the order be cancelled. In just a few minutes, I received an email stating the order had been packed and placed in shipment.. Are you kidding me ? Amazon isn't even that fast ! Liars !! I called their customer service department again and the person hung up on me. At this point I am getting a bit irritated. None the less, I called their customer service department again. I requested the order be cancelled. I was told that they would send a request to the warehouse. Once again, I received an email stating it was impossible to cancel the order. It was packed and shipped already.. More of the same. Lies !! I would highly recommend NOT to purchase anything from this vile company.

Do not buy these cameras. They are useless and the whole thing is a big con. I read the glowing reviews, which I realised later were sponsored, and ordered three cameras at a so-called special deal of £105. When the confirmation came through there was an additional £14.97 for an extended warranty which I hadn't asked for. They finally arrived after three weeks but when I tried to install them, they messed up my internet and phone settings, the picture quality was dreadful and the so-called "magnetic" mount didn't like to attach to metal! They are also unsuitable for outside as they are not weather resistant. You also have to buy a 64GB memory card for each camera, which they offered at a special discounted price of £14. I bought one at Tesco for £10. I gave up trying to install one and emailed their customer support to ask for a full refund which is promised on their website. Then began a long exchange of emails from a variety of so-called customer service support staff, including "Patrick", "Victor", "Myra", "Vanessa" and "Nyle" (presumably all AIs) who laid out the conditions of a refund which included that the packaging must be intact which is difficult if you have tried to install them. I would also have to pay the carriage costs and I felt they would find some reason not to refund me. They offered me instead a 35% refund and I could keep the cameras. I pointed out that I didn't want them as they were useless for my needs. The refund was increased to 50% - I again said I wanted a full refund and that was increased to 75% and I could keep them. I realised I had been conned so thought it best to cut my losses and accept, not expecting to get anything. Amazingly, the refund of £94 was paid within 24 hours!. However I am now left with three totally useless cameras which I am worried are listening to every word I utter. Do not buy these things. It is a con and there are plenty of other legitimate systems available.

Not worth it, don't waste your money. The camera charges for over 24 hours and then only lasts for a few minutes. I want to return the camera's and it is difficult.

Is it worth even one star? I too was impressed by the description of their security cameras on their site. I realised it was a fraud when the order tracking sent by their so-called "customer support" gave no precise information. Just now it says that my order has been in transit for 31 days and is still expected to arrive within one to five days. I wonder which planet it was dispatched from. These guys/gals should be taken to court and land up in prison.