SpyfocusReviews of spyfocus.com

Absolut unbrauchbar. Akku der Kameras (3Stk.) lassen sich nicht mal aufladen. Verbindung war eine kleine Herausforderung. Auf keinem Fall lässt sie sich in 3 Schritten wie beschrieben verbinden. Verbindung verliert sich meistens am nächsten Tag. Neue Verbindung herstellen! Geld zurück kann man vergessen. Paypal meint sobald bezahlt wurde kann man nichts mehr machen, außer mit Verkäufer einigen. Dachte immer genau aus diesem Grund bezahle ich über Paypal. War vielleicht ein Denkfehler meinerseits. Jedenfalls Finger weg von diesen Kamereas. Absoluter Schrott. Kameras wie diese bekommt man um 1/3 billiger mit besserer Qualität.

Wish I could give it zero . What a cheap piece of plastic c—p . I bought this to make sure my elderly auntie who has dementia was safe at night , it won’t connect at all . How this company gets away with selling this rubbish I don’t know . AVOID AT ALL COST.

We purchased spy focus cameras and needed to return them because they were not what we wanted. We initiated a return request and they said 30% less of the total asking price as well as keeping the product, which we denied. they then offered 50% off the original price which we denied. Then the said 75% off original price which we denied.. We said no to all and we finally got them to agree on 100% refund. This was handled only through email. There was no phone number to call. We sent them back along with tracking numbers from USPS. They received it within 3 days and said they refunded our money. It never appeared. We had to put in a dispute with our credit card company and Paypal. Finally, after 6 weeks of returning the product we got our refund. This is not good customer service. They were polite but this took forever.

This product is very poor quality and it does not work as advertised. The batteries do not hold a charge (I ordered 4 ) and it does not work over my wifi.

Rated zero. This is for suckers like me. Use them if you like to lose money.

Besides the deceptive advertising and the incomprehensible instructions, the program then informs you that it is not compatible with 5G networks. The essentially makes the cameras useless. Not sure why this fact could have been mentioned in their ads. That is where the scam really starts, when you ask to return the cameras and get a refund. They employ a third party to handle support who apparently specializes in closing your claim without any resolution. Multiple attempts to resolve the situation resulted in a circular series of emails that promised to inform how to return and get a refund only to be told the claim was being closed due to a lack of response. Finally, after dozens of emails I was told that 30 days had passed and of course no refund or return was possible. SpyFocus has turned scamming into an art form.

I’m afraid my story echoes all the other one star reviews. After many uncooperative emails they finally agreed to refund me. They’ve sent me a return address and asked for the proof of purchase number when I post it. They even offered me 75% refund and I get to keep the cameras. The whole thing stinks and I’m not going to supply any bank details to them for a refund. They should be able to refund me on my credit card that I paid on but I no longer trust them. Incidentally, the headers on received emails read buyspyfocus.com

Add charges to your order and will not reimburse