Spot Pet InsuranceReviews of spotpet.com

Your technicians are really not great at their job nowadays. I have had to jump through so many hoops for 20$ off my heartworm test. Meanwhile we pay you hundreds of dollars and you’re going to nickel and dime your customers for 20$? The first tech couldn’t understand how annual wellness bloodwork included heartworm, so fine, I get the SOAP notes to prove there’s heartworm testing. Only for the second person to tell me I need an invoice showing payment. AS IF THAT WASN’T ALREADY SUPPLIED!! The lack of thought by your employees is quite frustrating. You charge so much and we get so little from the start. Just to have to fight tooth and nail for 20$ off our heartworm test, which by the way doesn’t even cover the entire cost of the test.

I am beyond disappointed with Spot Pet Insurance. They are nothing more than a scam designed to take your money without providing the service they promise. Despite submitting all required documentation multiple times, they denied my claim with the excuse that the records were not provided—this is an outright lie. I personally submitted the paperwork multiple times, and so did my regular vet, the emergency vet, and the specialty vet. I was BCC’d on every email they sent to Spot, so I know for a fact that all the required records were submitted. Yet, Spot still denied the claim, saying they never received the records. This is completely unacceptable and unprofessional, and it proves that Spot Pet Insurance will do everything they can to avoid paying claims. They are taking advantage of pet owners during stressful and emotional times when their pets need care the most. If you are considering Spot Pet Insurance, do yourself a favor and look elsewhere. They are dishonest and will waste your time and money. I would give them zero stars if I could. Avoid Spot Pet Insurance at all costs!

Fast claims processing. Easy submission tools.

My pup has had 2 visits to ER already this year. It's been such a good experience with spot It's easy to submit claims and they very quickly settle them. I highly recommend.

Claim process is easy and prompt in payment.

I’ve had three different pet insurance companies and Spot is by far the easiest to work with. Yes, they ask for documentation ( like any insurance company should) but they quickly process your claim and reimburse you for the covered expenses. I’m very pleased with them and I plan on continuing our plan.

I don’t usually leave reviews, but I felt the need to this time because Spot Pet Insurance has been incredible. I’ve had several other pet insurance plans, and there’s just no comparison. Their customer service is excellent, and the turnaround time on claims has never taken more than two days, whereas I’ve waited up to six months with other companies. I have nothing negative to say and I truly hope to continue using them as long as I have my pets.

We've had some serious health issues with our Birman cat. After a hefty vet bill, I turned in a claim and it was reviewed immediately, and I received a response saying that we would be receiving reimbursement. Everything was covered! They took the deductible and copay and refunded the rest in about a week. Very pleased with this insurance! I'm so glad I decided to get it!