Spot Pet InsuranceReviews of spotpet.com

The app is great as is the option for direct deposit. Overall processing is slow. Started a claim with the appropriate emergency vet paperwork on a Tuesday (day after visit). Had to wait at least a week only to be told needed pet’s vet records going back almost 2-years. Thankfully my vet provided to me same day which I provided to SPOT the day I was notified of the request. Then had to wait another week for the claim to finally be approved before the payment was initiated. The whole process took 2.5 weeks, with me providing immediate appropriate documentation, which seems notably longer than it should for a legitimate claim which I know this policy covers.

Took several days for processing. No explanation provided about why not fully covered. ACH deposit but no confirmation sent letting me know.

Every claim I submit is considered pre existing just so it doesn't have to get paid. I'm in the process of searching for new pet insurance that actually pays for my pets medical needs.

The lady that signed me up was extremely nice. I just tried to submit a claim. The website is not working. I tried the ap, it was also not working. I called customer service. They said it would be 4-6 weeks for reimbursement.

Slow on refund

We appreciate the coverage and service, but we were a little disappointed with the reimbursement amount. The refund we received was lower than expected, as not all of the expenses from our claim were covered. We understand that policies have their terms and exclusions, but we were hoping for a little more coverage given the amount we paid for the treatment.

Well I don't realize I had a deductible, my fault, not yours. I thought emergency care was a given, didn't realize I had to meet a deductible. Thought spay was covered, not onlyb150, lol, please read the fine print. Spot was highly recommended but I must say I didn't read the fine print.

It takes a long time till you get your money back. from spot