SpotOnReviews of spoton.com

This company promised the world switching to them from Toast POS and if it would have worked out it would have been great for all but from the start they over promised and under delivered. Their lack of organization and misinformation cost my company thousands of dollars and now they want more because I ended up having to switch back after they withheld my deposits for a week because they sent me the wrong document to change a bank account the system also crashed on a busy Sunday shift and that’s when I learned that if they crash there is no offline mode or backup, their system becomes a brick for all. Countless embarrassing situations with multiple credit cards not going through for large parties. A KDS system that lost in excess of 30 tickets at a time that sank our restaurant 3 weeks in a row on our busiest shifts. Costing me thousands in comps and lost customers. Tickets that would not appear or print only hours later that would show up and print that would then be made and not needed…wasting even more money. I was then told they made the decision when I left to not hold me accountable for breaking the contract (which I shouldn’t bc they never delivered the system I was promised and proof of that is the fact that they said they weren’t charging me for it until it was 100%) and that I would just send back the equipment and we would call it a day. Well someone then decided that I will pay and that the fact I personally spent countless hours on calls (50 different calls in the 2 months) and emails does not matter. My time or business was not worth anything to this company and they are making it personal and now I have to get my lawyers involved. STEER CLEAR of Spoton. Nothing they say is worth the frustration they will cause. Yes, someone answers the phone, yes you can get someone high up but that’s where it stops. It takes them forever to figure out their own problems and will blame your network etc…funny thing is once I switched from Spoton to a different system and have been using it for a month….I have not had to make a single call for any issues. Lastly, when I cancelled Spoton they closed my account before they settled my final batch….it took 20 days to get paid for that all while they were sending me a final bill. I also had to spend 4 hours calling and doing research to get them to pay me for it because they couldn’t figure it out.

Our experience with SpotOn has been incredibly disappointing. Despite countless hours spent on Zoom meetings and menu revisions, we found ourselves completely unprepared for our reopening. When our installer arrived, everything seemed to be on track, and he did his job perfectly. However, as soon as training began, it became evident that the menu had not been updated as promised. Less than 24 hours before our scheduled reopening, we found ourselves with no menu, no third-party integration, and no follow-up from SpotOn to explain what was or would be happening. Their lack of communication and failure to meet commitments left us scrambling at the last minute, jeopardizing our entire operation. We expected better and are deeply disappointed with the service we received. I’m wondering who will be compensating us for a lost night of revenue after countless promises of being ready (end of May everything was started with promises we would have NO ISSUES to go live August 15th. So apparently June 1st-August 15th isn’t enough time to build a menu consisting of less than 20 beers & a food menu. If not for the help of Taylor & Matt I would already be disputing my charges and finding a new system.

Your app doesn't work when you updated it! You were going to overnight a new terminal. I still haven't received it. It's been 3 days now. I've lost over $200 because my customers couldn't tap. You charged me my monthly fee knowing full well that the app didn't work and my card reader was obsolete. You didn't even bother to inform me. I've been with you for 4 years. This is horrible customer service!

When we call customer service, they take 30 minutes to find your location and then waste your time with technicians that aren't equipped to help you before transferring you and then you have to explain everything again and go through more of the same troubleshooting. On multiple occasions you are left with no solution until a later date. On one occasion we called to have the touch screen be scrollable and the technician downloaded a program, and it caused the hard drive to malfunction which caused the POS system to quit working. Then they charged us $1800 for a new device and had to pay more for expedited shipping.

Looking at the previous reviews there’s nothing newer than 2021. I would have given them a more positive review 3 years ago but not now. The support has gotten terrible, they raised prices and have hidden fees. You will only talk to someone in the USA if you tell them you’re ending your service. Then they will offer you a reduced rate!

They disabled the ability to have an online store. other companies have api / plugins with Shopify. SpotOn does not. to navigate they system, they have 4 different websites with 4 different passwords you have to manually change. you can't navigate from one site to another without logging in on another site. very clunky they had to do an update on a busy Sunday at brunch that took over 30 minutes and then it still didn't work and we had to manually establish a connection with each terminal

I've had my hiccups with SpotOn but I must say their support has been amazing. Kash Faily, my salesman, checks in all the time to see how things are going and has been so helpful with our POS transition. He's always there when I need him and he doesn't stop until a problem is fixed. I now consider him a friend. Ivan Monroy has been an incredible help with our web support and menu editing. When I email him, I get an almost immediate response and solution. Nick Deninno has been a big help with the system, as well. It's been a pleasure dealing with this company. Customer service and care is wonderful.

Spot On is in Beta Testing Mode. This POS should not be in use at any business. They are using consumers as guinea pigs. Enterprise is non exsistent, Online Ordering is a nightmare, updating items, loyalty all trash. Need a spreadsheet to balance sales and credit cards. Takes 3 days to get credit card deposits. My local support is great, spoton the product is terrible. We moved from Toast to get better support, we did, we also got a terrible POS system.