Sportsman's Warehouse, Inc.Reviews of sportsmans.com

While shopping their website a pop up said signup for text and receive a 10% discount on your next order. I was ordering $99.97 cents worth. The website wouldn’t except the code. I called and told it’s because 1 item was reloading bullets. I took those off then was told it has to be a $100 dollar order. Went back , reread the text and no where did it say that . FALSE ADVERTISING. Walmart has the same item for the same price . Guess where I am purchasing the item ?

bought a firearm online and they shipped to a ffl in my state. they were running a promotion on the firearm i purchased which came with a 130 dollar sw giftcard.they asked me if i had any proof of the promotion and lucky for me i took a picture of there web page and sent it to them.now they are requesting more pics with time and dates on them, i told the lady if you cant check which promos you are running maybe you guys shouldnt be in business....still nothing back from them....never shop there again !

Tried to contact our local store here in Fredericksburg Va but the service person kept picking up the phone then hang up. The one time he did answer I asked for someone in the fishing dept, and he transferred me back there and the phone just kept ringing then stopped. I called back and again the service just hangs up. Also, would not tell me his name. Very bad customer service. I will not waste my time at this store.

Got a pair of shoes as a gift and went to exchange them 5 days after purchase. They were worn ONCE and were too big. The salesperson told my g.f. to buy a bigger size because they "run small" and then Sportsman's Warehouse would not exchange them because they "looked" worn. Well yeah, I wore them once to see if they would work, and they didn't. 100% will be shopping elsewhere from now on.

I’m black I stood there around 15min they did Not seem to wait on me, I told my friend he seen it for his self. This was the second time, I brought many guns before, I have conceal permit but they took almost three hour to buy sale that hand gun, I think if they so raciest get A job somewhere else. Not on Wendover in Greensboro NC

I purchase a $3 part and somehow it shipped to a location instead of my home. Be careful when purchasing! It wouldn’t be bad if it was local but it’s over an 8 hour drive to pick it up. Small loss for me, but I obviously won’t be a return customer. I can’t believe they aren’t interested in solving the problem. I’d be happy to pay for shipping but they haven’t offered to ship it to me. Never mind good bye.

Truthfully, the shopping experience was fine, like any other store. With that said the store Credit Card, NIGHTMARE! I purchased a pair of binoculars in August of 2022. I was offered the credit card for a discount on my purchase like most retailers do. I paid off the purchase within a few months, however somehow despite a credit (less than a dollar) they refused to close the credit card. Despite the credit and NO other purchases I started receiving calls about late fees. The calls were incessant!! Multiple per day for months, most calls were made by individuals who spoke very little English with very thick accents to the point of not being able to have a conversation, because they didn’t understand me or I didn’t understand them. In September of 2023 I finally spoke to someone that I could understand and vice versa. She claimed that there was some sort of charge that took away the small credit and had a balance that was under $1 which began to accrue late fees. (By then hundreds of dollars). She agreed to credit me back the late fees and close the account. Within a couple months the calls began again. Eventually I spoke to to someone I could understand again and he read the notes, saw where it was paid off and apologized. He stated that he would close the account and I would receive no more calls. After a month, my wife started receiving calls, we tried to ignore them, but last night she spoke to them. Late fees now over $300. After she spoke to several levels of management and spent over an hour on the phone, they again agreed we did not owe anything. BUT since she was not the primary card holder, they refused to close the account, despite me attempting to close it multiple times on several prior occasions AND we have not purchased anything from Sportsman’s Warehouse since the one purchase! Now I have to call back tomorrow to request they close the account. I’ve spent more than the initial discount I received on the one purchase not to mention the aggravation of all of the calls, I will never shop at Sportsman’s Warehouse again because of this. UPDATE After another round of calls they claim that my account is FINALLY closed, but they now deny that there are any notes on the account! A quick check of my Credit shows multiple fraudulent reports of late payments (10) and a 229% balance on that account. Despite referring to the notes on multiple occasions over the past few months, and even during the call when I closed my account, they now claim there are no notes attached to the account. They also lied and claimed that they do not keep notes from calls on acciunta and refused to help with the fraudulent information reported to the credit bureau. NEVER get the credit card from this store!

Be careful ordering from this outfit for anything online! The canned message system will spit out messages that validate their helpful stance but the promises of shipment and when delivery can be expected is all fantasy. When I finally received what I had ordered it was 5 days past the expected date and they had charged my card before it even shipped. The man at the register who was helping me said "they don't have a good system" They might be better than nothing but not by much! 1 star is far higher than is deserved.