Sportsman's Warehouse, Inc.Reviews of sportsmans.com

I ordered a Buckhammer X and SW took my money when they knew they did not have the X but they sent me a Buckhammer G. They said I could not return it. If they were honest and told me they did not have the X there would not have been a sale. As far as I am concerned they are thieves.

Scammy, I ordered $130 in socks and they didn't send them. They just canceled my order & refused to send them after I asked them to.

I was over charged $50. Management would not correct the situation.

Terrible service at Rohnert Park CA. Waited in line for ammo 1.5 hours no help. Went back the next morning there was one person before me. Asked him how long he has been waiting he said 30 min so far. Stood there for additional 40 minutes no service not just for me but the person before me as well. Two guys behind the counter and they both BS talking with one guy who doesn't know what he is looking for and the people who actually know what they buying and they gonna be 5 min in out waiting for hours. Terrible service close this store you loose money more than you make.

There is no one in store to help. One cashier who had no idea what to do. Customer service has no one there. I wanted help purchasing fishing pole but there are no employees in store. They should be out of business

I ordered a rifle online. No communication from seller, then my debit card hold expired. They don't answer the phone or respond to emails trying to cancel the order, so I purchased a gun locally. Three weeks later they debit my checking account and email that the gun has shipped. I disputed the charge, and the money was returned, minus shipping fee. Also, the shop I bought the gun from told me Sportsmans Warehouse sells cheap knock off guns, (like Home Depot tools) that's why they're half the price as anywhere else.

If you're looking for a great customer service experience, then Sportsman's Warehouse in Anchorage, Alaska is not the place to shop. From the moment I walked in you could tell the employees were not happy to be there and to help customers. They had a disinterested and apathetic attitude that was only further confirmed by my interaction with the associates in the footwear department. I went to the customer service counter to get assistance with an exchange and the associate who was sent over acted like she hated her job and customers. Not only did she seem uninterested in helping me, but she also didn't provide any meaningful assistance. I was disappointed and went back to the customer service counter to get my money back, only to be met with a customer service representative who made light of my experience and showed no concern for my dissatisfaction. It's a shame that Sportsman's Warehouse doesn't value customer service, as that's one of the most important aspects of any business. If you're looking for a great customer service experience, then you're better off spending your money somewhere else. The employees at Sportsman's Warehouse in Anchorage, Alaska clearly don't care about customers, and it shows in the way they interact with them. Save yourself the hassle and go somewhere else.

I purchased Sportiva hiking boots online which happened to be on sale. Knowing these run small, I ordered a 1/2 size larger. The fit was still a bit too small, so contacted customer service to inquire about exchanging for a larger size. Answer, "sales of shoes are final and non re-fundable". What? Frankly I was astonished, taken aback, and will certainly take my business elswhere.