Sportsman's Warehouse, Inc.Reviews of sportsmans.com

I placed an order weeks ago for a rifle scope on sale only to find out today that it had been cancelled due to being "out of stock." After navigating to the page and confirming with customer service it was confirmed that the item was indeed available BUT now at a higher price. Customer service tried to rectify the situation by attempting to "honor the price" by refunding me difference only after I purchased the item at the new higher price when they could have just reprocessed my order at the original sale amount. I don't claim to understand how this type of practice works in their business but it clearly leaves a sour taste from a customer's perspective.

There was nothing wrong with the assistance inside the store. However, we later received an email from the store saying " we'll save our stuff for us" We never bought anything nor have information to anyone. It is EXTREMELY creepy to be tracked like that. I won't be returning to the store.

I ordered boots that were on sale. Nowhere does it state "clearance", no returns or anything. Just on sale. The boots, although ordered 1 size larger, are still too small. I called per their instructions to return and they claim they are on clearance and therefore cannot be returned. I printed the pages when I ordered, before I called, and after I called. Nowhere does it say "clearance". I contacted them via facebook and they sent me a screen shot they must have altered putting "clearance" above the sale price. You can go to their site right now and it still does not say clearance. I'm not a fan of false advertising or false statements.

I have been a long time customer of Sportsman's Warehouse, spending thousands of dollars over the years, first in Vancouver, WA and now in Twin Falls, Idaho. I was given a gun case that cost $279.99 for Father's Day and was told I could return it if I wanted something else. I tried to return it today with the original receipt, and they tried to deduct a $50 coupon from the purchase price, that was given to the buyer. I was unaware of the coupon and after asking my friend that bought it, she told me she thought it was for the mistake they made when they charged her $349.99 for the case instead of $279.99, and she had to dispute it with them. Turns out it was a promotion for spending over $200 and only good for 2 weeks in July. They refused to give me the full refund, so I suggested that they just give me a store credit so the money would stay in their store, and they refused that too. They said I had to return the coupon whether I spent the money there or not. This doesn't make sense to me. Then the clerk told me I would also need the credit card it was charged. I told her I don't carry other people's credit cards around. I did speak to the manager as well and suggested the store credit, but he refused as well. It baffles me that they would willingly throw away two loyal customers for no logical reason.