Sportsman's Warehouse, Inc.Reviews of sportsmans.com

Please confirm whether orders put in on your Facebook account is legitimate? Keeps saying an email will be sent but I have not received anything. Would like to know if I have been scammed

I placed an order, received an email stating that when it shipped I would be updated. After about 8 days of not hearing anything, I clicked the link, and the website said there was no order history. I called a very pleasant customer service person, and after 5 minutes of him checking, he told me it would ship within 48 hours. And that I would receive an email with tracking information. 10 days after I ordered from this company, I received an email that the item I ordered was not available. Obviously this item was out of stock when I ordered it. Therefor, I will never again order from this company, as I do not trust anything they have listed is actually in stock.

The most incompetent customer service I have seen for a company. A complete joke. Numerous phone calls back and forth because your staff doesn’t know about warranties for products. One “customer service” agent said there’s a one month warranty, another says there is no warranty, and finally the third lady said to send over the emailed screenshots from the manufacturer itself then we will think about it. TRAIN YOUR STAFF. Will be shopping at Scheels locally from now on and never spending a dime at sportsman warehouse again.

Awful experience with Sportsman's warehouse. I purchased a sleeping bag online and after doing a little further research I realized it wasn't the one I wanted. When the product arrived I called to initiate a return. The woman in customer service that I spoke to on the phone told me I would get a return label sent to my email. When the email arrived it told me the item was on clearance and they would not accept my return. If that is your policy at least list it on the item page, a simple "All Sales Are Final On Clearance Items" would suffice. And train your customer service associates to have some backbone and not LIE to customers. The absurd return policy is one thing but the fact I was lied to will ensure I never shop at Sportman's Warehouse again.

I ordered something I needed that was very important for my trip and Sportsmans Warehouse canceled my order without sending me a notification even though I have a profile, so when I called, they said they cancelled my order for security reasons but won't tell me the security reasons, and now I cannot go on my stuff I really needed for my job. Bass Pro and Scheels has always contacted me when they think something is wrong with my order no matter how big or small of an order, so I plan to never spend another dime of my money at Sportsmans Warehouse I will go through a company that I can trust

Sportsmans Warehouse has the worst customer service and return policy. You can not get ahold of anyone in management to file a complaint. Also called because store in Tyler TX not answering phones..called customer care talked to a guy I couldn't understand who said they couldn't do anything about it. And don't try to return anything..the most ridiculous process I've ever seen.

I WILL GIVE THIS SO CALL COMPANY A BIG FAT ZERO STAR IF I HAD THE CHOICE. this company have the worst customer service ever.. big attitude, they hang up the phone when asking for a supervisor or asking why you need to a supervisor after explaining why you need one for?? ALSO BRAINLESS. I mean where do they find this INCOMPETENT RUDE AS_ ?? this company is going to start closing a lot of there stores just like MACY'S because they don't give a Tham about the people that are there bread and butter.. who put food on there table. Without customers you will become nothing. Take care of the people that spend money at your store and stop being so Tham money hungry, and if you have merchandise on sale BACK IT UP AND MAKE SURE YOU HAVE ENOUGH TO REPLACE BAD MERCHANDISES.. it was my first time buying anything from this place and MY LAST. IM ALSO MAKING SURE THAT ALL MY FOLLOWERS STAY AWAY FROM THIS PLACE..

Bought two PFDs for gifts. Neither fit the two recipients. Both PFDs were and are still marked "on sale" on the website. Sent email asking to return. They responded by asking for pictures of the items. Sent the photos showing both PFDs unused and with tags still attached. They responded by saying both PFDs were "on Clearance" and can't be returned. Neither was on clearance when I bought (still aren't marked clearance), and nowhere did it say they were not returnable. They refuse to accept returns and I see below other reviewers also were asked for photos. I think this is part of their game to run out the clock or discourage returns before flat out denying them. Can't believe they are still in business.