Split Rail Fence & Supply Co.Reviews of splitrailfenceco.com

The entire experience was great

We had a fence put in on some acreage we have and Split Rail did an outstanding job. They kept us informed from beginning to end on how the job was going. Great company

excellent work - Thanks

My original fence, installed by split rail, needed repair. It took an act of Congress to even get them to evaluate and give a bid. Salesman was disinterested in such a small job. Split Rail should not service residential customers. Estimated date of repair was 2 weeks out. I called after 3 weeks. Salesman said "it's not his job to follow up with crew". He did his job by submitting the work order. Great crew and fine workmanship. No one told me the fence would be down for 4 days. Terrible communication by the salesman. This poor attitude permeates the entire organization

We love the fence, but the installation and follow-up was difficult: the installation was delayed several times because of, apparently, difficulties assembling a crew. When it was installed the drop pin was missing to anchor the double gate for secure closure. It took several weeks and many phone calls to have some return to install the piece. A few weeks later out lawn service broke a hinge. I again called many times, left many messages to have some make the repair. This time with no call-back. I finally went to the Split Rail office, took the broken hinge for identification, bought it and installed it myself. Very frustrating, but a great fence. I just wish the service matched the product.

This was a job that needed to be done for quite some time and it finally happened. The crew was easy to work with, the job got done fast and I was overall very pleased. Thanks so much.

Original start day happened to be starting SPLIT RAIL thinking of starting. :). So, they start whenever they fill like starting, not on the start day, but after one, whenever. The crew put the posts in one day (did great job by the way) and then nothing happened for a week. All of a sudden, in a week the fence installation crew shows up without any notice and start working on fence installation. When I asked why they didn't let me know they were coming, the answer was: we were not supposed to start, but scheduled job for today couldn't get started for some reason, so we were sent hear. (lucky me...) Again the crew did a great installation job in day and a half, and left, but the fence was installed in rough condition. For 2 weeks we were waiting for next crew to come and paint the fence, but no luck. So finally I lost my temper and started e-mailing the company asking when the fence will be finished. At last the painter showed up and painted the fence. That would be the end of it, but soon we realized that 8' gate was installed with cute looking lock, but can be disengaged by slight push on the gate. When I contacted SR asking to provide at least the meaning of use a padlock on the gate, the response was that it was priced that way. (They never give you any options) So, here I am unhappy owner of $8000.00 fence having to figure out how to modify it myself.

They worked hard to get what I needed- reasonable cost and low maintenance fencing.