Split Rail Fence & Supply Co.Reviews of splitrailfenceco.com

I purchased split rail fence from the split rail fence store, in New Castle, Delaware. I had the worse pieces of wood, bad quality wood! Nine posts had cracks in them and 15 out of 50-60 of the wooden planks looked so bad I wanted them replaced. The owner, Dan, came out and had an excuse on why the wood was splitting. He even told me that one piece that was banged up, wood indented/cut halfway the width of the wood and green in color was a "character look" that most people liked. I explained I did not like that so-called character look and wanted it replaced. He did not replace it and only replaced one post and 4 planks. The workers left wood chips in my gardens and yard. They also left concrete on my driveway that harden and left a lump on my driveway. I tell everyone I know, not to use this company!

The team at Split Rail Fence Co. built a beautiful split rail fence for our family. The build quality was top notch, and they were easy to work with. The pricing was right on target as well.

My family and I just had a combination of Western Red Cedar and Montage Ornamental Steel Fences installed on our adjoining properties. We worked, initially, with Chris Cox, who merged his company, Brothers Fence, with Split Rail Fence, during this process. There was some initial confusion after the merging of the two companies, but Chris responded positively to our concerns, was accommodating, and promised to follow our fence installation through to a satisfactory completion. Chris was true to his word. After the fences were installed, he personally came to inspect some of the work we were not satisfied with, and had a crew return to correct the problems in a timely manner. The work crew had a positive attitude, and did everything that was requested of them to our satisfaction. We are now happy customers who recommend Split Rail Fence to others who want to work with a company that cares about customers being satisfied with the final product.

Horrible work. Warranty for only 1 year and there is a reason. I called because my door won't shut properly and this is a new build home. Only 19 months old. They said sorry we only cover up to a year. It'll cost you $250 to fix it. !? Insanely bad customer service. Autumn is the warranty agent... took her 2 weeks to respond. Wouldn't recommend this company to ANYONE. I am not want to leave a bad review so you know it's bad.

We had went in with our neighbor to the showroom we wanteded to see what a good neighbor fence looked like since both of us wanted mirror image and a finished look. They showed us a picture in their notebook what it would look like on both sides. It was more expensive then the regular fence. We picked the good neighbor since it was a finished look on both sides. As the fence was going up I could see on our side it was not the finished look I was told. I started questioning the workers they told me to call the office and they continued to work. I called the office and got the showroom they told me I had to talk to Chris who came out to do the measuring he told me what they tell you in the showroom is different then the way they put it up in the field, and since my name was not on contract he could not do anything. I went to talk to my neighbor about it since we were paying half of the cost for our side he did want to do anything about it and told me to "F" it. So we only paid half of what we were to pay. Now we are not on speaking terms with our neighbor because of this. My point is we did not get what we were told by their show room people. If we New what it was going to look like we would have went with the cheaper fence that has the unfinished side. We have been going back and fourth with split rail fence to correct the problem. Their answer is they won't do anything. Their customer service is awful/giving out false information/exspensive.

Split Rail came out to repair gates on my fence last week. Marcel was highly efficient, incredibly friendly, took a great amount of pride in his work and left a few hours later with an excellent finished product. Would recommend these guys to anyone for new fences, repairs, etc. Thanks Split-Rail!

My neighbor had their fence replaced and we share a 30 foot section. When they removed the section we share, they reversed the fence (so that I now had the backside instead of the finished side - which looked incredibly stupid). When I called to complain, the salesman told me that that was how it was drawn up in the contract (which I never agreed to, let alone even saw). HOWEVER, and this is where the 4-stars comes in, when I was able to escalate my concerns to the owner, he was appalled and apologetic. He had recently purchased the company and was working on changing the way business is done. Within a couple weeks he sent out a crew to put pickets on my side - free of charge without my persuasion. They may have erred to start with, but they did make up for it and did the right thing in the end. I am a big proponent of customer service and it seems like they are on the right track.

In Backcountry at Highlands Ranch, fencing is required through this company. We had our yard enclosed. We asked for a specific gate. The salesman took our order and deposit, and we were told there was no extra charge to have the color match our railings (he even referred to a color chart in his book). Then, we learned the gate we chose was not allowed by the HOA. And, he came back and said the color was an up charge. We refused to pay, and his response was, "I'll have to pay this out of my own pocket." Well, too bad. I've experienced this type of trick before. Then, after all was installed, the installers did not return my property to it's original condition--rocks moved and not replaced, etc. I am happy with the final result but it was not a pleasant experience.