Split Rail Fence & Supply Co.Reviews of splitrailfenceco.com

In Backcountry at Highlands Ranch, fencing is required through this company. We had our yard enclosed. We asked for a specific gate. The salesman took our order and deposit, and we were told there was no extra charge to have the color match our railings (he even referred to a color chart in his book). Then, we learned the gate we chose was not allowed by the HOA. And, he came back and said the color was an up charge. We refused to pay, and his response was, "I'll have to pay this out of my own pocket." Well, too bad. I've experienced this type of trick before. Then, after all was installed, the installers did not return my property to it's original condition--rocks moved and not replaced, etc. I am happy with the final result but it was not a pleasant experience.

Our experience with Split Rail Fence was difficult. After the install of the back fence, our lawn was left with numerous places where the grass was removed due to their equipment, even though there was ample access to the area from the open space behind our property. Edging was uprooted and thrown on top of our flower beds. Flagstones and a brick edging were broken. My biggest problem was that I could not get a detailed quote or bill so I am not entirely sure what I paid for. The price was high, in my opinion but I was limited because of our HOA.

The crew that did the work was very professional and did an excellent job. Other than a sprinkler head that was broken during the teardown, there were no issues. Scheduling however was a pain, with the office not knowing what the crews were up to. In then end, I actually had to take care to ensure my final inspections were done as they forgot to it.

I worked with Leo Romero to have a dog run put in at our new house. His attention to detail was lacking (had to explain the height of the fence we wanted multiple times, had to repeat multiple times that we didn't want a giant gate but rather two separate smaller gates, and had to request an electronic copy of the bill/contract three times!). Upon finally agreeing and paying for our fence to be put in, an install time was determined and confirmed. The date was crucial to us since we were moving with two very large Siberian huskies that we didn't want destroying our beautiful new backyard. I verified and confirmed with Leo TWICE that the dog run would be fully installed, functional, and ready for use by the date he provided me with, which would be the day before we were to officially vacate our previous house that we had sold. The gentlemen showed up at our new house on the date we were given by Leo and they were there simply to pour the concrete for the main posts and we were told that the following WEEK we would have the remainder of the fence installed. When I spoke to Leo again, he said that he didn't think about that part of the process. So there we were with two huskies that were dying to destroy our new and pristine backyard with no functional dog run...luckily, Autumn at the front desk worked tirelessly to schedule another group of her men to show up to the house the next day to finish the installation. The only reason that I rate Split Rail with a 3 and not anything higher is because working with Leo shouldn't have been that difficult. As a sales consultant he should have been better versed in the ENTIRE process that it takes to get to a functional fence, as well as more astute and careful with detail given that he is setting up the purchase of the fence...the beginning of the entire fence process.

Gap between boards on fence too far apart. The old cements posts were not removed good enough and when they put the new fence on it was not even on the bottom.

The work they did is great. Prompt and didnt leave a mess. However, I've been waiting months for the post cap on my corner post that they did not have at the time of the repair. When I called they told me they would be out to install it as soon as they could. I'm still waiting.

Split rail left a horrible mess around every post and then throw some of the old pickets on the side of the house and never returned to pick up their mess up. Front office of split rail fence company was told about this but didn't seem very concerned. Will not refer this company to anyone.

Overall fence looks good but some areas are lacking on the details and a better cleanup job could have been done.