Split Rail Fence & Supply Co.Reviews of splitrailfenceco.com

My family and I just had a combination of Western Red Cedar and Montage Ornamental Steel Fences installed on our adjoining properties. We worked, initially, with Chris Cox, who merged his company, Brothers Fence, with Split Rail Fence, during this process. There was some initial confusion after the merging of the two companies, but Chris responded positively to our concerns, was accommodating, and promised to follow our fence installation through to a satisfactory completion. Chris was true to his word. After the fences were installed, he personally came to inspect some of the work we were not satisfied with, and had a crew return to correct the problems in a timely manner. The work crew had a positive attitude, and did everything that was requested of them to our satisfaction. We are now happy customers who recommend Split Rail Fence to others who want to work with a company that cares about customers being satisfied with the final product.

My neighbor had their fence replaced and we share a 30 foot section. When they removed the section we share, they reversed the fence (so that I now had the backside instead of the finished side - which looked incredibly stupid). When I called to complain, the salesman told me that that was how it was drawn up in the contract (which I never agreed to, let alone even saw). HOWEVER, and this is where the 4-stars comes in, when I was able to escalate my concerns to the owner, he was appalled and apologetic. He had recently purchased the company and was working on changing the way business is done. Within a couple weeks he sent out a crew to put pickets on my side - free of charge without my persuasion. They may have erred to start with, but they did make up for it and did the right thing in the end. I am a big proponent of customer service and it seems like they are on the right track.

The crews that worked onmy fence were very good and put in a solid sturdy fence. They were friendly and answered all questions. The one thing they should improve on is cleanning up all the nails ect. on the ground and attention to detail. (i.e. replacing chewed up boards with good ones especially in places that are highly visible like gates. When I called to tell them about this problem they did come out and change the boards.

They were great. They were on time, did good work and friendly. But they cut the CenturyLink cable to the house while digging the holes. Centurylink just buried new line. Haven't received a bill yet, but it won't be paid by me!

Had 2 8ft sections of concrete split rail wing fences and a gate with 2"x4" wire fence applied to the inside of my existing fence to contain our dogs per HOA. Things started off great they installed the wing fences within the first 3 to 4 weeks but the gate they had a little trouble with. They came out twice and tried to install a wood picket gate and I rejected the installation before they could get started. Each time I explained the HOA requires a steel picket gate and I showed him the drawing and asked both times to contact the shop with what we needed. A week or two went by and I heard nothing so I called my salesman and we got it figured out that his proposal just stated "gate" not specifying wood or steel. He got the steel one on order and 4-5 weeks later and with an additional $250 we got what the HOA specified. The HOA came out last Friday and we are awaiting their approval. I believe that the initial miscommunication as well as the general lack of communication contributed largely to the extreme delays. Split rail fence did a professional job during the times they were actually onsite.

The crew that installed the fence were great especially the finish crew whom spent a lot of time making everything line up. The sales part of it was not so great as we had to do a lot of follow up calls to get the project going.