Cedar, Trex, Vinyl, Ornamental Iron, Chain Link, Masonry, Automatic Gates. Materials sold wholesale to the public. Complete installation available. HOA specialists.
Split Rail Fence & Supply Co. (splitrailfenceco.com) has 73 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Mitzie
My neighbor recommended them but I was skeptical after reading some reviews online. We decided to use them because our neighbor swore by their work and quality products. It was a flawless experience. Our fence looks great and they were able to finish it earlier than anticipated.
Chris
Once we had the fence up. we tried to get a hold of Ray our sales rep, and he has a hard time returning phone calls. We had and still have issues with the install. He said he would fix it ( this was 2 months ago ) and we have heard nothing back in return. This is what makes it hard to recommend Split Rail to friends and neighbors.
Dan
Just what you would expect. No hassle, reasonable price, and quality work. would definitely use them again.
Stephen
Very unsatisfied with salesman, and length of time taken to start and finish job. Would not recommend !!
Response from Split Rail Fence & Supply Co.Jan 4, 2016
Stephen. While some of the factors which determine the start and completion of a project are out of our control, we have undertaken additional steps to communicate more often with our customers during construction. We appreciate your response. Thank you.
Michael N.
They stuck to the quote and schedule. Installation was a bit rushed and little details were overlooked.
arob
Good work, not great experience dealing with the company.
Phil
excellent job on installing the new fence however the cleanup could be improved. The crew left post and old concrete in the yard
Adrienne
Split Rail started off fine. Prompt on an estimate for my project and their pricing was similar to other quotes I received. I checked the BBB and they had an A rating. So, I decided to go with this company. Once they received my 50% deposit...everything went downhill. My sales rep had a bad attitude and told me to stop calling him if I had questions. This was after he ordered the wrong fence (he did not call to apologize or update me....the secretary did!) When I called the main office, they were upset with me for not calling my sales rep. I can't win. The job was finished 2 months late. The workers came unprepared for the job...missing information, missing tools and missing fence parts!!!! If they did not have the correct color, they used spray paint to match the color. The installer gave me the extra spray paint for "touch-ups" down the road. Very kind of him. :/ The scheduling department tried their best. The workers themselves were nice guys....unfortunately, they work for a very disorganized and rude company that doesn't care about the residential "smaller jobs." Will never use again and do not recommend to others.
Response from Split Rail Fence & Supply Co.Jan 4, 2016
Our A+ rating is based on over 12,000 installations in the last three years, subsequent independent quality scores, and tabulations by the BBB. While we are proud of our record, we are not perfect. The extra paint is customarily left as a convenience for our customers to use at a later time as natural weathering will affect the fence. Thank you for taking the time to share your thoughts. We will use your feedback to improve the consistency of our service.
