Split Rail Fence & Supply Co.Reviews of splitrailfenceco.com

Bad experience all around.

The final product and fence look great. However, the experience and service were sub-par. The scheduling guy never called to schedule a crew to come. After weeks past when I was told they would be onsite I called to get an update and left a message. Scheduling guy didn't call me back, just sent out a crew the next day without telling me they were coming. Only problem was I hadn't torn down the old fence yet since I had no idea on when the crew would be coming. So the crew went home unable to complete their work. I took down the fence that night and then the crew came back to complete the job. The crew that came left a mess including the trash from their lunch all over my yard. I would not recommend using Split Rail Fence and plan on using another company to complete the rest of my fence.

poor communication, keep telling us they would be there and didn't show up

Seemed like our $7K project was not big enough to be concerned about. Horrible communication of when it would be completed, and changed several times because they showed up with the wrong product and the gate was not constructed in the right size. At times, never even called to let me know when they were coming, they just showed up. Never have gotten some of the post caps that I paid for -- they didn't have the right ones stocked and never followed up.

The title says it all. We were still dealing with issues and problems from them a year after we had initially hired them. Do yourself a favor and hire ANY other fencing company

Split rail took over 2 months to figure out what territory I was in. I finally told them that I don't care who the rep is, they just needed to send somebody out to measure and give me a quote. They did a good job putting the fence in once they figured out who the rep was. I called back for additional work and got the same run around with the territory and then they told me they wouldn't do the second job for us. The fence is okay but the customer service is poor at best.

The actual job of installing a 55 foot fence in the backyard and two 8 foot fences in the front with a gate took all of 2 days to complete, and they did an excellent job with that. However, actually getting people out to do this took over 2 months, and that was after paying for 50% of the project up front. Nobody at the main office ever had any idea what was going on and would always refer me back to my sales contact, who was pretty much impossible to get a hold of by phone and took over a week to respond to any emails. I actually had to call and email 3 different people over the course of 2 weeks after the project was done so I could pay off the remaining balance! I love my new fence, but I'm not sure it was worth the 2 months of aggravation I had to go through to get it.

I had problems with the sales rep assigned to my area (littleton). It took forever for him to get back with me, and then another long wait for the quote. The worst part was that the rep forgot to include bottom fascia on the order to the fabricators, so it didn't get installed. I then learned the true meaning of the term "glacial" trying to get the problem rectified. Every time I look at the kludge they had to install to get the job done, I'll think about my sales rep from Split Rail Fence. Oh, and I'm still waiting for my permit.