SplendidReviews of splendid.com

I will never order with this company again. The customer service is not at all helpful. I did not receive my order, however, the tracking from Fedex smart post states it was delivered today. I usually have zero issues with receiving properly tracked packages where I live. The customer service at Splendid has been useless and not at all splendid. I now need to try to investigate and find the item. They advise you to search your community. How am I supposed to search my entire community to find a package that should have been tracked properly with photos? I do not have the energy for this incredible incompetence and stress. This is 2025 and this is not okay that they do not take care of consumers like me who paid for these items. They use the cheapest shipping possible and do not properly track their deliveries. This is unethical and unacceptable. I need a refund asap.

I purchased the love sweater and I was very disappointed with the quality , it peels and sheds. Not worth the price at all

Horrible, horrible experience with this company. I ordered a top with matching pants for my grand daughter. I put in a different mailing address than my billing address so that it would be sent to her home in CA. The second that I hit the purchase button, the mailing address changed to the billing address. I contacted the company immediately and was told that it was impossible to change the address. To add insult to injury, when the package arrived, it contained only the top, not the matching pants. When I contacted the company asking when the rest of the order would arrive I was told that they had issued a refund and if I wanted the pants I would have to put in a new order. That won't be happening as I won't be interacting with this useless company again.

Brick and mortar store at Kierland, they are just rude. And, can’t answer any questions. As for online, I placed an order and used 50 dollars worth of points. Took my points but did not apply them. When I found a number and spoke to someone I was told “ sorry no way to get them back”. What, your site takes them but does not give the credit and no way to retrieve! SCAM So she tells me to go to the Kierland store and they will honor that 50. Wrong. The store basically called me a liar and said online and stores are separate. So, I will never bother with this store again. Pathetic people, lying and no customer service. Trifecta Much better products and definitely better people almost anywhere else.

VERY DISAPPOINTED WITH SERVICE AND WITH SPLENDID WEBSITE. I only rec’d a partial shipment yet their site says it has been fully delivered. I have spent ½ hour trying to communicate this to them but to no avail because their website is so incompetent. There is no place to voice my complaint… I searched all through the website. I guess they probably don’t want to hear??? The phone number they have listed put me on hold for a very long time and then asked me to leave a message. Told me I could write an email. I wonder how I will return some other items???

Their rewards policy is a racket. I used my earned points for a shirt on Saturday ($25) and then went to return it today and was told it was now on sale. They would not apply the $25 to the new purchase nor would they return my points to me. I earned those points from prior purchases and then they technically took them from me. Terrible company- I won’t be back

If I could give them no stars, I would. As all the other reviews stated, this company is a SCAM!! DO NOT ORDER anything from Splendid Inc. We ordered a dog/child playpen. Took one month to receive from Singapore. Received a box full of junk, cheap pieces. Would not put my 3 month old puppy in it. Absolutely not a baby! They would not refund our $’s because it was not damaged, $89 loss. They list their corporate office in Texas, use Utah & California as well. This company needs to be investigated.

Your lucky to get one star no communication was told 5 days delivery and now it’s upto 18 days Customer Beware 🤬🤬🤬