SplendidReviews of splendid.com

I ordered something for my Grandson for Christmas that was that was decorated with a Christmas theme Dec. 8. It was promised to be delivered before Christmas. I tracked it and saw it was stalled in Sweden and left there on the 18th. It arrived in the US on the 23rd and was delivered to my house Jan. 10. It's useless to me now. I asked for a refund and was offered $2 for a sign of goodwill. NEVER AGAIN with this company. I noticed there were many similar reviews with the same problem.

Splentdid.com is definitely a scam. I ordered a Christmas gift December 9 and I’m still waiting for it. Today is January 13. They originally said I would receive it by December 23 in time for the Christmas present. After waiting for so long, I asked for a refund and they said oh see if you like the product first when you get it. I wish I never ordered from them and I never will again. I still have not received it. It’s been over a month.

Ordered something said it was delivered on the 27 of December. Nevered delivered emailed them got response but now nothing. Called credit card can't even find charged on statement. I hate ordering on line. The website is ordered from was splentdid.com. it is a fake website on Facebook. It was not from splendid.

Awful! I placed my order over two weeks prior to Christmas, with expedited shipping with shipping occurring within 2-3 days of the order, and nothing! I sent a request to cancel and/or a refund, since the package is still in Poland…they stated they could not because my son’s gift has now shipped…on 12/28! Unacceptable!

Honestly, save yourself from the headache of dealing with this company. I am still awaiting a response. I was essentially told that despite the seller sending my order to the wrong recipient, I have no resolution to receive my items or receive a refund because I won’t be able to return my items (as they were sent to someone else). Surely this isn’t a sustainable business model. When I requested that I be referred to their fraud department, all correspondence ceased coming. BUYER BEWARE!

I returned 3 of 4 items and never received a credit on my account. The fourth item, while charged to me, was never actually shipped (it remained “waiting to picked up” in their shipping app yet appeared as if it was in the package with the delivered three items.) Requested a refund via American Express.This company is clearly going under.

The same thing just happened to me that has happened to others here. I placed an order for three shirts and paid extra for expedited shipping. I only received one shirt, so I emailed customer service. They said they were all shipped separately in three different packages..... and they said two of them arrived a few minutes apart. First of all, that makes no sense. They told me to look around the neighborhood. If one of the packages was at my door, why would FedEx leave another one somewhere else instead of at the door with my other one? I live in a gated, very private and safe community. AND, where is the third package?? They said if I open a dispute with my bank and FedEx can't find the packages, then I will not be entitled to a refund. This is ridiculous!!!!!! I emailed them a couple times after, asking for the different shippers information in order to get proof of delivery from FedEx, but haven't received a reply. If I don't receive the other packages in another day or two, I'm going to call my bank. Not something I want to deal with!!

Splendid.com order took forever to get here. Extremely disappointing. Especially in this day and age. I live in Hawaii and order from so many websites, including Etsy where items are shipped from all over the world. Orders get here in a reasonable amount of time even when shipped entirely from other side of the world. This order from splendid.com took a month to get here. It was a final sale, but since it took so long I asked for an exception since the order was a birthday gift and it was way past the birthday, even though I ordered two weeks in advance. I asked them to consider a return. Splendid was not willing to work with me at all, unacceptable! Never again will I order anything from them. Terrible customer service.