SplendidReviews of splendid.com

Trust the bad reviews on the site. This is a terrible e-tailer. Products are Ok, I’d say middling. But the worst part is their customer service by far. I made one purchase and then returned it following their procedures, and FedEx lost the package. I can’t explain why FedEx lost the package. Packages go missing all the time. Insplended refuses to give me a refund despite my assertions that I sent the package back. They have no reason not to believe me, but now they have stolen money from me.

There is a reason why this company is going under! They wouldn't honor a price adjustment on an item I purchased not even a week before. No exception! No customer is always right! Terrible first time experience. I will be returning my item and never shopping with Splendid again. Was it really worth it Splendid?

ZERO stars Ok- so I have been dealing with a wrong item that was sent to me. They will not refund me $ what I paid for. I have been going back & forth for 2 days with Lachelle. The item pictured and what I ordered was clearly not recieved. I am requesting a full refund from my bank. This is ridiculous that they can get away with this false advertisement and want consumers to pay for something that was NOT ordered in leu of what was ordered. Splendid you SUCK and I will never purchase again from your store/brand. Let’s hold them accountable !!

On July 13, I purchase at Splendid.com, two pieces of clothing, one hoodie and one pant, and paid US$110.48 for them. The package had the same tracking number for the to pieces. When I received the package (it was a small bag) with just the hoodie inside. Immediately, contacto customer service by email, and have and abusive response, asking me to look at the bag corners for the pant, then asking me to send pictures of the bag (packaging), the item (hoodie) to corroborate I was not lying. So I proceed to send the pictures, the Carrier (Fedex) information of the package, that they used to send my purchase, and it clearly said the package weight ONE POUND, the Hoodie weight one pound, if they really send the complete order, the hoodie and the pant, it would be more than two pounds in the Fedex receipt. They refuse to investigate what happened with my order, and will not take responsability of their bad businnes, keeping my money without sending what I bought and paid. The person in Customer Service, name Lachelle, mistreated me and stop responding my complaints. So Splendid committed fraud againts my credit card, I was Scammed by them.

After numerous attempts I finally received a response from a customer service agent via email. Not helpful, no way to assist- even though I have been trying to contact them from the moment I placed the order. The order was placed yesterday, and has not yet shipped. The unwillingness for Splendid to assist is very disappointing. They have a beautiful selection of clothing… I would highly recommend only shopping in store and not online.

So disappointed. Placed an order and released with in moments I made a mistake. No phone do txt for splendid could be found. Not even. Chatbot. I sent an email with in minutes with. Screenshot …. No help. No support. I am confident that within minutes the order was not sent. So sad. The clothing is so cute and I was looking forward to receiving my order.

I placed an order on June 20th and still have not received it. I sent numerous emails on June 28, 29 and 30th and finally the shipment started to move. However it has been in georgia since July 1st and there is absolutely no movement. This is insane. No one answers the phone, can get zero help,

I ordered a dress for the 4th of July. It was too big so I sent it back and ordered a new one with 2-day shipping. The dress arrived on time, however, Splendid sent the wrong product and made no effort to remediate their error. For an upscale brand they clearly have no objective to create or maintain customer loyalty. Won't be ordering again.