Spider FarmerReviews of spider-farmer.com

I am in the UK and spent over £800 on SF kit, and several devices. There are not enough cables and splitters supplied to connect everything, and it is very messy anyway. Demi, at SF 'customer support' sent me an Amazon link for splitters, but no cable. SF use their own wiring code to prevent you using anything other than their own, which I found out when I bought a 10 port hub to overcome this problem.Now I have a soil sensor kit I cannot use. I can't believe SF would lose customers over a couple of cables and connectors costing pennies. I plan to take time warning everyone off this dreadful company. EDIT: Customer service provided more links for both cable patches and splitters, and sent me a diagram of how to utilise them for my purpose- thank you. I still think these should be included in the box, I now have a ten day wait from China.Hopefully you will soonhave a complete range available in the UK, and have these little details sorted out. I love your gear (my GGS is working perfectly), but don't spoil things for the sake of pennies.

Frustrating experience! How come everyone else manages to issue a correct tracking number and have the stuff ‘turn up’. What a shambles this UK order has turned out to be.

Mentiras, falta de claridad zero profesionalidad. Les compre un sensor y un enchufe, les pedí un embalaje sin publicidad ya quenun policia vive cerca, accion que rechazan, que no puede ser. Como alternativa me ofrecen ir a recoger el pedido a una oficina, cosa que rechazo yo. Al pasar MAS DE 10 DÍAS ,consulto el estado del pedido y resulta que no lo habían enviado porque estaban esperando mi confirmación (la cual ya les habia dado) y en el ultimo email me dicen que tampoco esta en stock. Mienten, engañan y hacen perder tiempo. Es una total y soberana incompetencia y falta de respeto. Creo que esta forma de actuar es una falta de respeto hasta para ellos mismos. Ellos sabrán lo que hacen. Por mi parte me borro de spidershiter como les llamo yo a partir de ahora. Son peor que comprar en temu o shein. Edición tras respuesta: NO TIENES VERGÜENZA!! No aportasteis solución alguna. Aún no sé si despues de 10 dias del pedido no lo enviasteis por el embalaje o porque no hay stock. Obviamente ordené que me dierais de baja en todos los que tenga que ver con spiderfarmer. MENTIROSOS, LADRONES, ASQUEROSOS!! Os debéis de pensar que el tiempo de los demás os pertenece, y no es así. También os pregunte el día de la compra por un detalle técnico y no hay respuesta. Si es que se os tenía que caer la cara al suelo de la vergüenza. SINVERGÜENZAS!!

Ordered a full tent setup with everything. Rotating fan broke after 6 months of use but they refused to replace it and wanted to give me 5 € price reduction on the new one. Never ordering here again.

livraison rapide en 4 jours , réponse rapide du service client par mail , même si j'avais l'impression au début de nos échanges que l'operateur lisait les mail en diagonales au vu des réponses parfois farfelues j'ai mon produit depuis une semaine et j'en suis très content

Un vrai paradoxe! Les produit sont bien mais alors le SAV c’est du jamais vu! On est proche d’une entreprise d’arnaqueur voir de voleurs …. 1 mois et demi que mon colis a été détérioré par le transporteur qui a reconnu les faits (il manquait des produis ) et depuis c’est la galère ! Spider Farmer se fait dédommagé mais refuse de me renvoyer les produits manquants ou de me rembourser ! Obligé de porter plainte et ceux Malgres tout la bonne volonté du monde de ma part : J’ai envoyé photos du colis à réception Un courrier du transporteur qui reconnais les faits Des photos à leur demande avec les articles mannquant entouré etc … Bref si vous le pouvez fuyez cette entreprise n’est pas sérieuse

First off I want to mention how Great my experience was dealing with Demi this customer representative . Any questions I had were answered very quickly and was able to help me with every purchase or questions I may have had for spiderfarmer and their products . Demi has made shopping with spiderfarmer a breeze which has brought me back to purchase more product's from them without a worry in the world . Shout out to Demi definitely went above and beyond to help me with whatever it was I needed help with . Thank you and look forward to more positive experiences with spiderfarmer and Rep Demi .

i purchased a inline fan kit from them. not everything was in the box as advertised. i sent emails with no response. i called...the number was not accepting calls. i sent email with a question about purchasing an upgrade...still no response. honestly the fan works but it is made of plastic doesn't seem very durable. ill definently use vivosun next time...they answer their customers.