Spicy LingerieReviews of spicylingerie.com

Terrible company. Paid for rush shipping, package was not rushed. Multiple items were back ordered. Did not tracking info for days. Multiple requests to refund my money were denied.

2 years in a row I ordered halloween costumes . First year i ordered in early sept. They wanted til oct.31 to tell me it would not be delivered until Dec. This year ordered in June and on Oct 22ndthey informed me it was out of stock so they canceled my order. I will never purchase from them again.

Placed order - said it shipped. Never came to my address. Dont know what they are doing. I messaged them and never heard back. Paid for priority shipping. This is second time I have had problem with company.

USD to CDN was expected but the charges from duties due to shipping across the border were roughly 50% of the sale price.

Spicy Lingerie is intentionally misleading customers by having a "Hassle Free 30 Day Returns" graphic on every single page. Turns out, if you go to return items they will tell you that anything that includes panties, hosiery, or is a teddie is FINAL SALE/NON REFUNDABLE. They are deceiving all of their consumers by not disclosing that information on any single product page or on the check out page. This scam is stealing hundreds of dollars from unknowing consumers who make good faith purchases thinking that this is a business with integrity. However, if an Item doesn’t work out Spicy Lingerie gaslights the consumers and tells them no no no those “hassle free returns” badges on every page don’t apply to you. Not only is Spicy Lingerie willingly withholding critical purchasing information from their customers, they are purposefully doing so in order to make a profit. There is one single mention of this policy ON THE ENTIRE WEBSITE which has hundreds of pages. The mention is hidden on the Return Policy page—they went to great lengths to make it unnoticeable. It is not listed with their BOLD AND BRIGHT PINK return policy that says hassle free as long as it's within 30 days. Instead, it's one unnoticeable sentence at the very bottom of the page completely opposite to all the other return policy information. Furthermore, when you request a refund for eligible items they say (direct quote) "Please note you are welcome to return these items at your own risk. All items go through a thorough inspection process so in the case that the items are not accepted for any signs of use the returns department would reach out with more information." At the consumer's own risk? That language is so threatening, and then they suddenly introduce a THOROUGH INSPECTION PROCESS for all items. I read horror story after horror story in bad reviews from customers who had Spicy Lingerie employees lie to them and say the item had dog hair on it, so was not eligible and they would not get the merchandise or their money back. No product pages mention any restrictions such as costumes can only be returned for store credit or that the majority of items in their website are final sale. This is a lingerie business—75% of their inventory are teddies, panty sets, and hosiery! They are defrauding honest consumers by LYING on every page of their website stating that they have hassle free returns, when the vast majority of their merchandise is non refundable. They deceptively advertise a return policy that's easy, in fact it says all you need to do is just write return on your packing slip and mail to their facility. Spicy Lingerie purposefully discourages customers from even going to the return policy page! And if a customer does go to the page, it is filled with phony and vague information. The policy that nearly EVERY SINGLE ITEM IN SPICY LINGERIE’S INVENTORY CANNOT BE RETURNED OR REFUNDED is listed in a covert section of the return policy page. It is separated from all of the other return information, the text stylistically looks nothing like the return policy section—they have camouflaged it so convincingly I doubt anyone ever sees it. In addition to this, if you have a rare item that can be returned there will be a thorough inspection involved. This company is purposely misrepresenting return policies in order to defraud consumers out of their money. Online website review platforms for the business are BLOATED with fake positive reviews. This is again another dishonest tactic they use to lure consumers to buy their products. Additionally, when consumers return items (items not deceptively made final sale), Spicy Lingerie denies returns for fabricated reasons, defrauding the consumer out of both the merchandise and the money spent on it. This manipulative and corrupt business needs to be held accountable for their actions.

Placed an order and one item was out of stock so I was told it was canceled. I received an email saying it was back in stock and I ordered it again. I then received two of the same item and was charged for both. I returned one at my expense because they don't pay for returns and my return was denied because it was over 30 days. I called and was told sorry, denied. If I want it back I can pay $4 to have it shipped back to me. Terrible company to deal with.

Horrendous customer service. Paid for 2-3 days shipping on an order that was $1500. A fraction of it arrived. The rest I had to send many emails chasing where it was. Eventually I was told it was in a separate, but they couldn’t deliver it as “the business was closed”. The address is residential and their first package arrived fine. It took weeks to get back to their store (apparently) and even longer for a refund. 6 weeks after ordering I only got a few of my items. When one of the items was needing returned (due to damage) I was told I had to pay for the return postage. Absolutely shocking customer service. Every time I order from them, there’s a problem, and lots of ping pong messages to get it sorted. Very disappointed

DO NOT ORDER THROUGH THIS COMPANY. Does not update what is in stock, what isn’t in stock. Ordered lingerie and heels. Paid for 2-3 day shipping. TOOK THEM A WEEK TO FULFILL THE LINGERIE, then I ask why that’s the only item shipped. They said heels are out of stock. So I replace them, I ordered lingerie on the 8th received it on the 17th. Told me heels were shipped on the 17th. I get the tracking number and it’s by regular mail. I ask why isn’t it 2-3 day shipping? They said they could only apply it to the first order. I said are you kidding? NEVER EVER DEAL WITH THIS COMPANY. I WOULD GIVE IT ZERO STARS IF I COULD.