Spicy LingerieReviews of spicylingerie.com

Bad customer service and unresolved orders My costume arrived defective: the black fabric bled onto the white part of the garment and stained the packaging. I sent customer service photos, but they refused a refund or replacement, citing the 48-hour reporting window. The item was unusable, and they made no effort to resolve the problem. This is not my only bad experience. On previous orders, I never received the item or a refund. Based on these experiences, I’ve found the customer service very poor.

I bought a pair of heels August 15th. It’s October 12th and they still haven’t shipped. In fact, the last update is still from the day I ordered them, August 15th. When I reached out to them about it they said the item is placed on back order which will take longer to ship. I wish it said that somewhere on the website before I purchased. They said back orders take 4-6 weeks and it’s been.. over that. I don’t see myself purchasing from here again.

Absolutely abysmal customer service. I ordered women's shoes, and they sent me the men's size instead of women's. ALL of their men's shoes have "men's" in the title of the item and the item description. This one did not. It was listed with all of their women's shoes. They refused to provide a return label. They asked me to pay out of my own pocket to return the product to them. These boots would cost as much as they're worth to ship. They were short with me and completely unhelpful. For a company that touts that customer satisfaction is their top priority, they sure have shitty customer service. I have disputed the charge.

Placed an order and when delivered, contained missing items. I contacted support but they just deflect, delay and give you a run around making it impossible to resolve anything with the support team directly. Also the garments seem cheap and nothing similar to how they promote them on their website. 2 months later after disputing with my card and PayPal I ended up getting a resolution via dispute. Very poor quality merchandise, very bad customer service and bad overall company ethics. Would not recommend.

I've never had an issue with them until this year. I received an item with the tag sewn in the front of the neck. I contacted them to exchange it for an item with the tag in the correct place. They replied "Please note that the manufacturer has confirmed the tag is to be removed by the customer." Since when does a customer have to "unsew" or cut a tag off clothing which shows proper care instructions & hopefully doesn't rip/damage the flimsy clothing? Normally defective made items are discounted at outlet centers. But never is a defective item sold for full price. Beware of any site which doesn't have accountability of mistakes done by them. Only buy from sites that state they will take accountability when they are at fault.

They refuse to cancel an order even though they still have not sent it. It has already been 10 days. I no longer need the order. Contacted my credit card company and filed a dispute.

Took 7 months to get a refund on items I purchased which they didn't have. Happened multiple times Just NO

Stay away when trying to resolve something they will not answer