Amy P.
Good quality/Bad customer service
The quality was very good however their return policy is not. The sizing on the item I ordered was a bit off and was too small. The Halloween costume policy was buried below the return policy and was unclear that the item I ordered was store credit only on return. I reordered 2 sizes that are now both non returnable due to their "date deadline" so I'm out $750 total instead of $250 for the ONE costume. Their customer service hotline is only open for about 4 hours, M-F, but you must have the item postmarked within 5 DAYS (I forced them to verbally clarify, NOT business, 5 calendar days), so you'd better make sure that you can get a hold of them. I never got tracking or confirmation when either of my orders shipped, and tried to cancel my second order when I called in, that was how I even found out it had shipped. Good quality items but awful customer service and shipping policies