Spicy LingerieReviews of spicylingerie.com

Placed order 10 days before Halloween- they sat on order while not responding to emails or phone calls. Now having to go out and find an alternative at last minute. Complete wastes of time and $

The quality was very good however their return policy is not. The sizing on the item I ordered was a bit off and was too small. The Halloween costume policy was buried below the return policy and was unclear that the item I ordered was store credit only on return. I reordered 2 sizes that are now both non returnable due to their "date deadline" so I'm out $750 total instead of $250 for the ONE costume. Their customer service hotline is only open for about 4 hours, M-F, but you must have the item postmarked within 5 DAYS (I forced them to verbally clarify, NOT business, 5 calendar days), so you'd better make sure that you can get a hold of them. I never got tracking or confirmation when either of my orders shipped, and tried to cancel my second order when I called in, that was how I even found out it had shipped. Good quality items but awful customer service and shipping policies

the sales rep is horrible: long wait times, rude, and unhelpful.

If I could rate this -0 I would. HORRIBLE COMPANY I placed an order on 9/18 for just a bra and panty set. I paid for expedited shipping HA! When I called for a status update I was told they would get it out soon??!!!!!! I received an email saying it was supposed to be delivered Monday, September 29. Well here it is, Thursday October 2 and still NO DELIVERY. I wouldn’t order from Spicy Lingerie if they were the only company left.

I tried on an item of clothing and it didn’t fit. I sent it back right away in its packaging and the return was denied. They claimed the item was worn and soiled. I wrote back challenging their story and have not gotten a reply. I am a 69 year old woman who knows better than to scam a return (my conscience is far more important than money) I subsequently read reviews on Reddit and Facebook that confirm the sketchy return system of this company so I believe Trust Pilot needs to do more due diligence. I am out almost $200 for trusting them to stand behind their return policy. They don’t deserve even one star as far as I am concerned.

Do not shop with this store!!! Spent over 400 dollars on costumes and lingerie. When the packages arrived there were items missing. After talking to their customer service, I was told that it was not their problem. Very terrible customer service. Again stay away from this online store.

I ordered a costume in early June and it never arrived. The tracking said it did, but it never got to my house. When I contacted the company they told me to contact the post office, and when I contacted the post office they told me to contact the company. Anyways it’s been two months and I paid 70$ for a costume that never showed up. This company and their customer service is a scam, do not spend your money here.

They clothes are not as advertised, ridiculously poor quality. I ordered a 'dress' that was actually made of stocking material filled with runs straight out of the package. The company says you can return but then makes it really hard and refuses to refund claiming that you wore the items.