SPELABReviews of spelabautoparts.com

Response from SPELABApr 17, 2025

Dear Customer, We’re sorry to hear about your experience. We have searched our email system using your name, email address, and order number, but we were unable to find any emails from you. If you did contact our support email, please kindly provide a screenshot so we can verify and locate your message. The first message we received from you was on April 16th through our online customer service chat. We responded promptly, but unfortunately, we did not receive any reply from you after that. If needed, we can also provide a screenshot of our response. We have now sent you an email from our official support address. Please respond to that email with details of your issue and any relevant pictures so we can assist you as quickly as possible. Thank you for your understanding. SPELAB Team

Response from SPELABApr 14, 2025

Thank you for your review. We understand your concerns and would like to provide some clarification regarding your order. The item you purchased is SKU: SPIS08391, which is for the Internal Catch Can only, priced at $119.00. This is clearly indicated both in the product title and in the selection options listed just below the title on the product page. We offer multiple product options under the same listing, each with different SKUs, images, and prices, to accommodate different customer needs. You selected the "Internal Catch Can" option — not the full kit. For example, if you were looking for the complete kit, you would need to select something like: Function CCV Reroute + Internal Catch Can / Black You can find that full option here: https://www.spelabautoparts.com/products/spelab-11-20-ford-6-7l-powerstroke-ccv-pcv-reroute-engine-ventilation-kit?variant=44694410690811

Response from SPELABApr 11, 2025

Thank you so much for the awesome 5-star review! We really appreciate your kind words and are glad we could help get everything sorted out quickly. Mistakes happen, and we’re always happy to help make things right. We're thrilled to hear you're satisfied with our customer service and shipping speed. We can't wait for you to get your parts installed — we know you're going to love them! Thanks again for choosing us, and feel free to reach out anytime if you need anything else.

Response from SPELABApr 10, 2025

Thank you for your feedback! We're very sorry to hear that you initially experienced an issue with the 3-inch electric cutout. However, we’re glad our customer service team was able to respond quickly and get a new unit sent out for you right away. We always strive to provide fast solutions and take care of our customers. If you have any further questions or need any assistance, feel free to reach out to us anytime!

Response from SPELABApr 9, 2025

Dear Customer! We are very sorry to bring you a bad experience. For the problem you encountered, we have sent you the code file to solve the problem at the first time, and hope that you can provide more information about your model, or take a shot of the tuner screen of the error reporting picture, so that we can further investigate and solve the problem for you. If you do not want to wait or are not satisfied with the processing solution, you can also directly apply for a refund, we respect your choice and will actively cooperate with the processing. Thank you for your understanding and support! -- Customer Service Team

Response from SPELABApr 9, 2025

Thank you so much for the great feedback! We're happy to hear the kit was easy to install and had everything you needed. We always do our best to provide fast and reliable service, so we're glad we could get that missing part out to you quickly. Thanks again for choosing us — we really appreciate your support!

Response from SPELABMay 20, 2025

Dear Customer, We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We want to assure you that we absolutely do stand behind our products and take quality control seriously. If an item is defective, we do accept returns or replacements in accordance with our warranty and return policy. If you've received a non-working or faulty item, please contact our support team with your order number and a brief description of the issue—we’ll work with you to resolve it as quickly as possible. It’s never our intention for a customer to feel unheard or unsupported. If there was a miscommunication or a missed message, we sincerely apologize and want to make it right. Please reach out again and we’ll be happy to assist you directly. Sincerely, SPELAB Team

Response from SPELABMay 20, 2025

Thank you so much for the 5-star review and your kind words about our customer service! 👍 We’re glad we could provide a positive experience, and we truly appreciate your support. If you ever need anything else, feel free to reach out—we’re always here to help! Best regards, SPELAB Team