Ripped me off on a junk tuner, returned it and never received a refund all they do is give you run around emails!!
UPDATE, Finally received my refund for the tuner after going to my bank and verified they didn’t send it and emailing them AGAIN, I did receive my refund the following day.
I CAN NOT RECOMMEND SPELAB!!!
They are now trying to pay me $40 to delete my review. Run away from this place!!!
Response from SPELABOct 15, 2026
Dear Aaron,
We noticed your review regarding your tuner return and refund issue.
We have checked your order and confirmed your refund has already been released to your payment method.
Could you please verify your transaction history?
Best regards,
spelabautopart Customer Support Team
[email protected]
LS
Louis S.
I’ve purchased over 50 orders with…
I’ve purchased over 50 orders with Spelab and a few have came incorrectly or have horrible fitment. This order I called ahead of time to verify it would fit before purchasing. They assured me it would fit and we are on a recorded line not to worry the part would fit. When it arrived I tried installing it and it wouldn’t even line up. They refuse to help now and claim it wasn’t made for my model, I called and asked before what the heck?
Response from SPELABSep 28, 2026
Dear Louis,
We sincerely apologize for the frustrating experience you have had; we are particularly sorry given that you are a long-standing customer with a history of over 50 orders with us.
We understand that you called to confirm compatibility prior to purchase and were assured the part was suitable, yet upon installation, you found it did not align correctly—and our subsequent responses failed to meet your expectations. This falls far short of the level of service we strive to provide.
Our team will immediately review your case and work to find a satisfactory solution for you.
We genuinely hope to resolve this matter to your satisfaction and regain your confidence in us.
Best regards,
spelabautopart Customer Support Team
[email protected]
NW
NWoo
HORRIBLE
I ordered a complete delete kit for my Cummins. Never recieved the exhaust system and to this day still shows "delayed". I was on the phone with Spelab and UPS multiple times, each company blaming the other. Ended up having to build an exhaust
CCV reroute and Tuner arrived, however Tuner wouldn't power up and would only beep with a black screen. Had to shell out another $700 to get my truck coded otherwise it wasn't drivable and would go into limp mode.
Currently arguing for refunds and have been emailing for going on three days with ZERO assistance. I'm due nearly $1300 in refunds for the items but they won't send me a return label to do so
Response from SPELABSep 4, 2026
Hi NWoo,
We are truly sorry to hear about the extremely frustrating experience you had with your Cummins complete delete‑kit order.
It is very disappointing that your exhaust system remained stuck in delayed delivery status, and you were caught between back‑and‑forth blame from both sides. We also regret that the tuner you received was defective, only beeping with a black screen, forcing you to spend an extra $700 to recode your truck to avoid limp‑mode.
Additionally, we apologize that you received no meaningful support over three days of email correspondence while pursuing your nearly $1300 refund and return label.
Unfortunately, we cannot locate your order record from this public review.
To resolve your refund and return request urgently, please kindly share your order number with us via Trustpilot direct message or our official support email.
Once we receive your order number, our team will immediately investigate your case and move forward with processing.
Best regards,
spelabautopart Customer Support Team
[email protected]
JH
Jonathan H.
This company is beyond a scam
This company is beyond a scam. Stay away. Warn everyone you know to avoid this company at all costs!!
This company took $4000 from me over 3 months ago. They have rendered a 50k truck useless. Their so called kit is beyond inferior in quality with no instructions...zero tech support. Oh wait they are a Hong Kong company multiple days for responding and the responses are beyond useless. I've called 4 times. Useless!! Asked for help!! Uselss!Useless!! Asked for are fund!! Ha you know that answer. Stay away !!!
Kinda funny now they respond and actually care. Over three months of auto responses....failed and non-productive calls....useless and unhelpful responses...now they care ? What waste of $4000 and countless hours.
You offer a "goodwill refund " after thre months of complete incompetence?? You offered $300 .what a joke. A 50k truck useless. Out 30 hours labor. Now I need to buy parts to restore to stock. This company needs to be accountable
This pathetic company continues to write me with no resolution other than lies of sending instructions and tech support. The language barrier between a China company makes any resolution not possible. No "goodwill " refund was offered other that $300 then $500. I'm out 4k ....30 hours time...and I have a 50k truck useless. Because of this company. I will find a real company in the United States that actually sells a product that does as it claims.
Response from SPELABAug 27, 2026
Dear Customer,
We fully understand the significant frustration this project has caused you over the past three months and deeply regret the current situation.
We hold your decades of extensive experience in automotive mechanics in high regard and acknowledge the considerable time and effort you have invested in installing this kit.
We would like to clarify that, during our communications prior to generating the tuning file, we confirmed with you whether any pre-existing fault codes had been cleared. We also advised you that existing vehicle faults might persist even after applying the tuning file. At that time, you confirmed that we could proceed with generating the file (please refer to the attached screenshot of our email correspondence for details).
We have previously sent you detailed instructions regarding the vehicle's re-tuning; should you wish to further troubleshoot the issue, you may follow that procedure.
While we maintain that our handling of this matter fully adhered to established protocols, we understand your dissatisfaction. Our management has authorized a "goodwill refund" as compensation.
Please reply to our email to let us know whether you accept this offer.
Best regards,
spelabautopart Customer Support Team
[email protected]
KI
Kinsey556
Top of the bottom line
Your customer service is the best of the worst, top of the bottom line. You don't answer phone calls, don't return email questions and your parts don't fit correctly.
Response from SPELABAug 17, 2026
Dear Customer,
We sincerely apologize for the unpleasant experience you have encountered. We fully understand your frustration regarding the unanswered calls, unreplied emails, and the issue with the incompatible accessory.
Failing to provide timely support or delivering parts that do not meet installation requirements is completely unacceptable.
Your feedback is invaluable to us. We are currently reviewing our communication processes to ensure that customer inquiries receive prompt responses; additionally, we are relaying the installation compatibility issue you reported to our engineering team to help us further improve our product standards.
We would appreciate the opportunity to resolve this matter for you. We have sent a private message requesting your order details so that we can provide you with direct assistance.
Best regards,
spelabautopart Customer Support Team
[email protected]
RA
Russ A.
Do not buy from these guys I had…
Do not buy from these guys I had nothing but problems then only refunded me 140$ out of the 421$ that I spent half the parts didnt even make it to me,and I bought the 10$ hassle free service it was anything but ,and calling customer service doesnt help because none of them speak English, theres other places for delete parts , Evil Energy, Banks, stay away from this place there a joke.
Response from SPELABAug 10, 2026
Dear Valued Customer,
We sincerely apologize for the various issues you encountered during the processing of your order.
We fully understand your dissatisfaction and disappointment—whether regarding the inconvenience caused by missing parts, the partial refund of only $140 on a total order value of $421, the failure of our "Worry-Free Shopping" service to meet expectations, or the difficulties experienced during interactions with our customer service team. This falls far short of the service standards we strive to uphold.
Please provide your order number so that our team can thoroughly review your payment records, the details of the missing items, and the existing refund history. We aim to conduct a comprehensive review of the case and find a fair and reasonable solution.
We kindly ask for the opportunity to resolve this matter to your satisfaction.
Best regards,
spelabautopart Customer Support Team
[email protected]
JP
Josh P.
Bad manufacturing tolerances
Parts looked great and the order process and shipping was great. Now the bad part. The manufacturing tolerances. Holy cow. I ordered a 6.7 cummins oil pan as they were the only ones offering an upgraded pan in stainless steel. Well some of the holes line up. Most of them infact do not though. Customer service has been hard to get ahold of and slow to reply. I won’t be ordering future parts from them and I will be fighting to get my money back unfortunately.
Response from SPELABJul 31, 2026
Dear Customer,
Thank you for your detailed honest feedback.
We are glad the ordering process, shipping and the appearance of the oil pan met your expectations.
We sincerely apologize for the serious fitment issue caused by poor manufacturing tolerances, with most mounting holes misaligned on the 6.7 Cummins stainless steel oil pan. We also regret that you encountered delays reaching our customer service.
We take this quality problem very seriously and will immediately escalate this case to our production and QC teams to strengthen dimensional inspection standards.
Please contact our support team directly so we can communicate and find a proper resolution for your order.
Best regards,
spelabautopart Customer Support Team
[email protected]
MW
Michael W.
I ordered a new tank for my 67 Cummins…
I ordered a new tank for my 67 Cummins motor overflow tank. I have a bad sensor in it and cannot speak to nobody. That knows anything about how to replace this or how to resolve this problem. Very poor system. and meanwhile, my truck is down, losing money sitting in my shop until I can resolve this problem.
Response from SPELABJul 21, 2026
Dear Customer,
We sincerely apologize for the inconvenience.
Could you please provide your contact details and order number? We will arrange for a dedicated customer service representative to assist you and handle the after-sales issues regarding this order.
We look forward to hearing from you.
Best regards,
spelabautopart Customer Support Team
[email protected]
