SpectrumVoIP Reviews | Read Customer Reviews of spectrumvoip.com

SpectrumVoIPReviews of spectrumvoip.com

4.2104 reviews
Computers & Phones
7600 Windrose Ave, Ste 350, Plano, Texas

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SpectrumVoIP

About SpectrumVoIP

Please note: SpectrumVoIP is not affiliated with Spectrum Mobile, Internet, TV, Residential, Business, or Enterprise.SpectrumVoIP is a family-owned business headquartered in Plano, Texas. Since 2007, we've grown to serve more than 200,000 users nationwide by keeping business communication simple, transparent, and built on trust. That means reliable, high-quality service with no hidden fees and no confusing fine print, so you can focus on what matters most: running your business.Take your business communications to new heights with solutions designed to grow with you. Our cloud-based business phone systems include unlimited calling, business texting, mobile and desktop apps, and an AI receptionist that answers every call, even after hours. Pair your phones with fast, reliable business internet, proactive managed IT services, and AI-powered camera systems for a complete solution that keeps your business connected and protected, all in one place.Every account is backed by US-based support and a dedicated Customer Success team. From your first quote to installation, training, and beyond, our goal is to earn your trust at every step.New to SpectrumVoIP?Sales: 469-592-6114Request a quoteExisting customers:Tech Support: 469-429-2500, option 4Support tickets, chat, and resources: spectrumvoip.com/supportBilling: 469-429-2500, option 2Billing email: [email protected] Success: 469-802-0050Customer Success email: [email protected]

SpectrumVoIP (spectrumvoip.com) has 104 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: spectrumvoip.com
Website: spectrumvoip.com
Category: Computers & Phones
Location: Plano, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 89% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SpectrumVoIP reviews

104 approved reviews, newest moderated first

Marification M.
Aug 19, 2026
We received exceptional service from…
We received exceptional service from start to finish. She was consistently available to answer our questions, provide guidance, and assist us throughout the transition. Her patience, professionalism, and genuine willingness to help made the entire process smooth and reassuring. She was extremely responsive and always made every effort to return our calls and address our concerns promptly. We truly appreciated the level of care and attention we received. It was clear that our experience and satisfaction were important to her. I would highly recommend this company to anyone looking for outstanding service, professionalism, and a team that genuinely cares about its clients.
Response from SpectrumVoIPAug 19, 2026
Thank you for this wonderful feedback! Available, responsive, patient, and genuinely invested in your experience from start to finish -- that's the standard we hold our entire team to, and we're thrilled it came through so clearly. We'll do our best to identify who assisted you so we can make sure they receive the recognition they deserve. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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Ed G.
Aug 18, 2026
Change isnt easy
Making a phone company change over when your business is a dine in / carryout/delivery pizza operation is a bit stressful as 50% of our business is over the phone but the process went down without any major issues. The reason it went so smooth was because the Associate Project Manager, Reagan Cooper, did a great job with this project!
Response from SpectrumVoIPAug 18, 2026
Ed, thank you for sharing this! A phone-dependent business like yours has very little margin for disruption during a transition, and we're glad Reagan was able to manage the process in a way that kept things running smoothly. That's exactly the kind of project management we aim to deliver. We'll make sure he sees this. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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Buddy B.
Aug 17, 2026
Sony was great a very easy to work with.
Sony was great a very easy to work with.
Response from SpectrumVoIPAug 17, 2026
Buddy, thank you! Easy to work with is exactly what we strive for, and we're glad Sony delivered that for you. We'll pass the kind words along. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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Cindy
Aug 17, 2026
Experience with Spectrum VolP
When we decided to go with Spectrum VolP for our internet and phones we were assigned to Suny. Her name actually was so true of her personality and ability to help me through any ups and downs we had with our process. She was our advocate and made sure everything was done with excellence and on time. Suny made the experience great and I wouldn't hesitate to refer people to them especially if all their PM's are like Suny.
Response from SpectrumVoIPAug 17, 2026
Cindy, thank you for this! An advocate who sees the entire process through with excellence and on time -- that's exactly the kind of project management experience we want every customer to have. We're glad Suny delivered that for you, and we'll make sure she sees this. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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Mat T.
Aug 17, 2026
Good Company with Great Account Reps
They are a good company to work with. Suny is my account rep and she is fantastic.
Response from SpectrumVoIPAug 17, 2026
Mat, thank you! We're glad to have you with us, and we're equally glad Suny has been a great partner for your account. We'll make sure she hears this. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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Abbie's Dog House on B.
Aug 14, 2026
Our company has used this service for a…
Our company has used this service for a few months now and are very happy! Suny has been extremely helpful every step of the way, and always reachable! Due to the older infrastructure of our building we had some hiccups, but Suny resolved everything quickly and thoroughly!
Response from SpectrumVoIPAug 17, 2026
Thank you for sharing this! Older building infrastructure can present real challenges during a transition, and we're glad Suny was able to work through every hiccup quickly and thoroughly while staying reachable throughout. That kind of follow-through matters, and we'll make sure she hears this. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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Mat Di M.
Aug 12, 2026
Angela Garibotte guided me through the…
Angela Garibotte guided me through the process. She helped make the transition from my old carrier seamless.
Response from SpectrumVoIPAug 13, 2026
Mat, thank you! A seamless transition from your old carrier is exactly what we aim for, and we're glad Angela made that happen for you. We'll make sure she sees this. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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Cindy M.
Aug 10, 2026
Problem was RESOLVED :)
My customer rep (I don't remember his name - SORRY!) was very professional and worked hard to get my problem resolved. I appreciated his dedication and follow-through. The problem was resolved and I can now check the voicemail for our main number.
Response from SpectrumVoIPAug 11, 2026
Cindy, thank you! Professional, dedicated, and sticking with it until the problem is fully resolved -- that's exactly what we expect from our team. We're glad you're back up and running with full voicemail access. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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