Sparkle In PinkReviews of sparkleinpink.com

Response from Sparkle In PinkJan 10, 2022

Hi Kelly, we apologize for your poor experience. Your order does show that you had 3 of the same shirt in your shopping bag when you checked out, which is why you received and paid for those 3 shirts. We have never advertised free shipping for first time customers, we offer 10% OFF for first time customers. Free shipping is for orders over $150. We apologize again for any inconvenience this may have caused. It looks like our team did end up refunding your entire order, which we hope makes up for some of your troubles ❤️

Response from Sparkle In PinkJan 11, 2022

Hey Danelle, we hear you girl! This was a major issue back in 2020, especially around the holidays, but we have since, improved it significantly! Our products are in stock for longer now, and the shopping experience as a whole has been made much easier. We hope you are doing well and staying safe ❤️

Response from Sparkle In PinkJan 11, 2022

Hi there, this is a very legitimate review, and we have since tried to get much better! We order larger quantities of products now, and try to restock even higher counts so that the restocks don't sell out too quickly, either! We have limited space in our warehouse (which we may soon be moving to a bigger space!), which doesn't allow us to order as many as we may need! Black Friday is the craziest shopping time of year, and product sell out like crazy, so we can only imagine how frustrating that may have been. We hope you have since seen the improvements we have made, we are always striving to be better today, than we were yesterday ❤️ Hope you are doing well, and staying safe!

Response from Sparkle In PinkJan 10, 2022

Hi Shauna, we are sorry for any inconvenience you may have had ordering from SIP and trying to file a return! System outages happen from time to time, but it's super rare! Our return policy is clearly stated on our site, and has never said anything about free returns, but it is something we are looking into! Hope you are doing well, and staying safe!

Response from Sparkle In PinkJan 10, 2022

Oh no! We are so sorry to hear about your poor experience with SIP! There are products from time to time that are defective as with any company, and sounds like you got unlucky with that. We always refund 100% of anything like this that happens. As for shipping, COVID has really delayed shipping significantly, so we're sorry about that. As for the reviews, we don't delete any of them! All of our reviews are publicly listed on our website, https://sparkleinpink.com/pages/reviews The reviews take some time to publish, is all :) Hope you're doing well and staying safe!

Response from Sparkle In PinkJan 10, 2022

We're just getting to these reviews, we didn't know this page existed! Now that it's 18 months later, thank you so much for going out of your way to leave this review, we're hoping you're still just as happy with your experience at Sparkle In Pink today as you were when you left the review🥰❤️

Response from Sparkle In PinkJan 12, 2022

Hello from the future! We're sorry this response took so long to get to you, but we never knew this page existed! We're so glad the SIP was such a hit with your kiddos, we hope that spark is still alive all this time later! Thank you for going out of your way to leave this review. Hoping you are staying safe and doing well, wishing you all the best! ❤️

Response from Sparkle In PinkJan 12, 2022

Hey there, this response is long overdue! Sorry about that, we never knew this page existed! Our products are manufactured in various locations around the world, not only China. We do try and ensure no matter what, the product quality is as high as possible, but also trying to keep our prices extremely affordable. As for our return policy, we're sorry you had trouble with it! We're constantly trying to improve, we have our policies in place to prevent customers from ordering, wearing the products for a few events, then returning after they were done. We try to make our policies fair for both us, and our customers, but we have been hitting the drawing board to figure out the best way to adjust and improve. Thank you for the feedback!