Sparkle In PinkReviews of sparkleinpink.com

Response from Sparkle In PinkJun 13, 2025

Thank you so much for your feedback, it helps us learn where we need to improve! I'm so sorry to hear about your experience. That’s definitely not the standard we strive for. We never charge to replace defective items, we send out replacements free of charge and you don't have to send the damaged items back. If that wasn't the case, please let us know! We also want to apologize for the email trouble you ran into, we'll look into why you weren't receiving our confirmation messages, that shouldn’t have happened! Please reach out to our support team at [email protected] and we’ll be sure to make things right. We truly appreciate your business and love that you and your daughter have enjoyed our swimwear, we hope we get a chance to earn back your trust and do better next time. 💕

Response from Sparkle In PinkNov 27, 2023

Thank you for your continued support, and we genuinely apologize for any inconvenience with the sizing this time. We understand the importance of timely exchanges, especially for special occasions like Christmas Eve. Your feedback about the return-only policy is valuable, and we'll certainly take it into consideration as we work to improve our services. If there's anything specific we can assist you with or if you have further concerns, please feel free to reach out directly. We appreciate your understanding and hope to make your shopping experience smoother in the future. 💖

Response from Sparkle In PinkNov 27, 2023

Thank you for sharing your experience, and we're genuinely sorry to hear that your excitement didn't match the received order. We appreciate your feedback about the clothing style and pricing, and we take this input seriously. I must say that I'm surprised to hear this, as most customers are thrilled with the quality & pricing of our items. Our aim is always to provide quality and satisfaction. If there's anything specific you'd like to address or if you have suggestions on how we can improve, please feel free to reach out. Your insights matter to us, and again we appreciate your feedback!

Response from Sparkle In PinkOct 12, 2023

Thank you for your feedback, and we sincerely apologize for the oversight you experienced. We're truly sorry for any inconvenience this may have caused. We're grateful that our customer service team was able to provide you with a full refund. Quality assurance is paramount to us, and it's clear that we fell short of our standards in this instance. We're committed to addressing these issues to ensure it doesn't happen again in the future. Your feedback helps us improve, and we appreciate your honesty. If you ever decide to shop with us again, we'll do our best to provide you with a more enjoyable and error-free experience. Thank you for giving us the opportunity to make it right. 🤍

Response from Sparkle In PinkJun 15, 2023

I am so sorry to hear this, and we really appreciate you leaving this feedback! We always love hearing how we can do better. We know returns can be a hassle, and that is actually something we are working on improving. Again, we apologize for this inconvenience, and we really hope you can give us another chance in the future! ❤️

Response from Sparkle In PinkSep 26, 2022

Hi Kelly! I am so sorry to hear about this experience, and we really appreciate you leaving this review, as we value customer feedback to know how we can improve and do better. We are working extremely hard to make our return process much smoother, and inexpensive for customers as we know sometimes sizing doesn't work out. Again, we really apologize for this inconvenience, especially with this being your first time ordering with us! We really hope that you can give us another chance in the future! ❤️

Response from Sparkle In PinkJul 21, 2022

Hi there Chassidy! I am so sorry to hear about this experience, especially with it being your first time ordering with us (not the best first impression on our part). We really appreciate you leaving this review so that we can evaluate and improve our customer service. We know that you were wanting these outfits for a photo shoot, and we're so sorry it didn't make it to you. Unfortunately, we cannot control what happens to the package once it leaves our warehouse, but we do everything we can to protect our customers, which is why we have that insurance policy. We wish there was more we could do! Again, we really apologize, and we hope that you can give us another chance in the future! ❤️

Response from Sparkle In PinkJun 20, 2022

Hi Dakota, thank you so much for this honest and constructive review. This gives us a lot to think about and where we need to improve. We apologize we let you down and the service we offered did not meet your expectations. To address a few of your concerns, yes, we have had to increase our prices very gradually over the past few years given an increase in supply cost, manufacturing costs, shippings costs, labor costs, inflation, etc. We keep our prices as low as we possibly can, while also maintaining a sustainable and profitable business. Price increases are a necessary evil, and every business in the world has been forced to do the same in recent years. Shipping speeds for our most economic shipping option have, unfortunately, gotten slower as well thanks to the situation the world is in, which has been out of our control. We still package and ship all orders from our warehouse within 1-2 business days, but delays can happen with shipping carriers that we can't control. We offer faster shipping options for an added cost, but small companies like us will never be able to compete with companies like Amazon in terms of shipping speed and convenience. We are, however, searching for where we can find the best rates possible with more reasonable shipping speeds, so we should see some improvements there soon! Most businesses that offer free shipping do so by hiding shipping costs by increasing the prices of their products to offset the cost. In an effort to be more transparent and to show what you're paying for when ordering from us, we keep our product prices low, and show you the true cost of what you're paying in shipping. We actually lose money on shipping, so we are making no profit from the rates we charge for shipping. Returns are something we are actively trying to improve. We are taking a deep dive into where we're going wrong, and how we can improve. Mainly with return shipping. We will find a better solution hopefully in the near future to improve on this front, also. Again, we apologize for the poor experience you have had with our business and appreciate honest the feedback! We take reviews like this very seriously and will do everything we can to improve. We hope you have a wonderful day!