Sparkle In PinkReviews of sparkleinpink.com

Response from Sparkle In PinkMar 27, 2026

Hi there, we’re really sorry to hear about your experience, this is not the experience we want anyone to have. 💔 As a very small business, we do everything we can to make sure every customer leaves happy, but we clearly dropped the ball in a few areas. We understand how frustrating it is when an offer doesn’t apply as expected and when return or exchange policies feel unclear. That’s on us to communicate better. Your feedback around the checkout offer, sizing concerns, and final sale messaging is being taken seriously and will be shared with our team so we can improve. We truly appreciate you bringing this to our attention, and we’re sorry we missed the mark here. We hope to earn your trust again and be able to make it up to you 🩷

Response from Sparkle In PinkDec 10, 2025

Hi Debbie, thank you so much for taking the time to share your honest feedback 💗 We’re truly sorry to hear the mystery grab bags missed the mark for you. They’re designed as a fun surprise with a mix of past-season and overstock styles, but we completely understand that not every piece will match everyone’s personal taste. We’re glad to hear you otherwise enjoy our styles! We’ll definitely pass your thoughts along to our team so we can keep improving. ♥️ Thank you again for giving us a try, we hope you're able to give us another try with some non-mystery items which we know you'll love. We really appreciate you! 💕

Response from Sparkle In PinkSep 25, 2025

Hi Kristen, thank you for your honest feedback. We’re so sorry the family set didn’t arrive as expected, especially with the missed seam and sizing concerns. I'm glad we were able to get the defective item replaced for you! Your experience is not the quality or fit we want for our customers. We’ll share your notes with our production team to improve both QA and fit consistency. We appreciate you giving us the chance to make it right and will continue working hard to do better moving forward. ❤️

Response from Sparkle In PinkJul 17, 2025

We’re genuinely sorry for the email you received—it was a clear mistake on our part, and we completely understand why you’re upset. That kind of misleading subject line doesn’t reflect who we are, and we take full responsibility. We were trying to share a big offer with customers who hadn’t engaged with us in a while, but the way we went about it was wrong. The issue has already been addressed internally, and we’re taking steps to ensure it doesn’t happen again. Your feedback is important, and we appreciate you holding us accountable. We’re sorry to have let you down and hope to regain your trust again some day soon 🫶🏼 🩷 The SIP Team

Response from Sparkle In PinkJul 17, 2025

We're truly sorry for email you received—it was a serious misstep, and we completely understand your frustration. That kind of misleading approach isn’t in line with our values, and we’re taking full responsibility for it. We had a really big offer for customers who hadn't been seeing our emails for quite some time and we didn't want you to miss it, but we took it too far. We've already addressed the issue internally and made sure it won't happen again and will work hard to improve to regain your trust. Thank you for calling it out—your feedback is valid, and we’re sorry to have let you down. 🩷 The SIP Team

Response from Sparkle In PinkMay 6, 2025

Reviews like this break our heart, we try our best to provide the best possible service and experience to all of our customers, but we clearly dropped the ball. 💔 We’re so sorry to hear about your experience. That’s definitely not the quality or service we aim to provide. If you received any damaged items, those should absolutely be refunded in full, and we’d like to make that right. We order our designs in bulk and do run into defects from time to time (not super common, but can happen as it does with any brand). Any time that does happen, we immediately refund you in full and send out a replacement. If that was not the case, please let our support team know and we'll get it made right for any defects! Returns are free (+ a $5 bonus!) for choosing a gift card refund. If you select to have your money returned to your original form of payment, we charge a small $6.99 fee to cover return shipping and labor on our side. You would certainly receive more than $21 for that return unless you weren't returning every piece of your order. 🩷 Please reach out to our customer support team so we can take another look at your return and sizing concerns. We appreciate your feedback and giving us the chance to improve. 🥰

Response from Sparkle In PinkFeb 17, 2024

I'm truly sorry to hear about the challenges you've faced with your order and the difficulties in resolving the issue with customer service. It must be incredibly frustrating to deal with a situation like this, especially when it involves something as personal as outfits for your little one. Your experience is not what we aim for, and I understand how this can impact your trust in us. I'd like to ensure this is addressed properly and resolved to your satisfaction. If you could please reach out to us via email at [email protected], our team will do our best to assist you further and hopefully restore your faith in our service. Thank you for bringing this to our attention, and again, I apologize for the inconvenience you've experienced. We hope you can give us another chance in the future! ❤️

Response from Sparkle In PinkDec 23, 2023

Hi Bibi, we have no correspondance from you nor do we have any records of any orders! There have been various scams going on lately with people pretending to be Sparkle In Pink and taking money without fulfilling any orders. Can you confirm if the items you ordered were all priced at $5.99? The scam websites have all had super low prices like that, if that's the case, unfortunately you ordered from a scam website :( If you contact our actual support team via [email protected] they can lend you a hand at trying to get your money back. We've been dealing with this for months.