Cheyanne
TERRIBLE SERVICE!!!
I have never publicly given a bad review, but I would give zero stars right now if I could. I placed a decent sized order at the beginning of September and I still have not received it!!! The tracking website sucks! After 30 days it says it was delivered in the mailbox 3 days ago, but gives no address or anything. And Guess what, it was NOT delivered to my mailbox. I have no idea where my package is. It was apparently at a USPS facility at some point, but it’s not a USPS tracking so they have no record of it. So you’re telling me I spent $65 and don’t even get my items??!! I also placed another order September 25, and payed for faster shipping which is supposed to be 5-7 days, HA, yea right! I’m 14 days in on that order and haven’t seen it yet either. If your items shop from Utah then why would it take 30+ days to receive a package? Lies lies lies. Cooler weather is upon us now, and I needed these items for my 2 little girls. However it looks like I’ll be out money and the items. This is unbelievable!!
Response from Sparkle In PinkOct 12, 2023
Hi Cheyanne, thanks for sharing your honest opinion, this is a very unusual experience for our customers to run into, so we are all really saddened to hear that this happened. 💔 Over the last 2-3 months there have been loads of scam sites running ads on Facebook pretending to be Sparkle In Pink, which based on what you're describing, sounds like you may have fallen victim to one of those scams. They have fake tracking sites that lead you to believe your order was shipped, but they are not legitimate. I can't be certain that's what happened, but that's what it sounds like to me! That being said, shipping providers do lose our packages from time to time, which is out of our control. If you did order from our site and it wasn't a scam site, then that is totally on us and our team will do everything in our power to make it right. 🤗 I'd highly recommend reaching out to our support team by emailing [email protected] and having them help you figure out what happened. If you did order from our site and it wasn't one of the scam sites, we will 1000% get you taken care of 🥰 If it was a scam site, you should file a complaint with your payment provider to try and get your money back, which our support team can also assist you with when you reach out. Either way, we will make sure you are not out that money and that you are well taken care of. So sorry again for the inconvenience and the poor experience you had, hoping that by contacting our team, we can make it right and change your opinion about us. We really do try our best to make sure every customer has an amazing experience with us 💖🫶🏻