SPANXReviews of spanx.com

I had ordered from Spanx a few years ago without any issues. Recently ordered some high-waisted light-control boyshorts which had boa-constictor leg elastic. Ridiculous. Sent them back for the Supima cotton boyshorts, which were fine in the leg, but the vulvar area was not designed with a human woman in mind. I'm sure they would fit Spongebob Squarepants just fine, though. Unwearable. Both items were the same price, but Spanx said they couldn't do an exchange unless it was the same style. Why would I want another color or size of the style I hated? Anyway, I am a very squeaky wheel with plenty of time, so I eventually got an exchange and a full refund "as a one-time courtesy." It was not easy, and there will not be a second time for me. I'm not sure who is designing this stuff, maybe it's AI, who can't even count fingers.

BEWARE – I would not recommend ordering from here. I don’t typically write reviews, but I feel an honest and fair account of my experience is necessary as I would hate for anyone else to have the same experience. The sizing was completely off, and I was then faced with a £20 fee to make a return. Even more frustratingly, one of the items I attempted to return was refused, despite being within the stated returns window. Overall, the whole experience has been extremely disappointing and has left me feeling that ordering from here simply isn’t worth the hassle or expense. I would not order from here again, and honestly wish I hadn’t placed my original order. I would strongly recommend avoiding

Spanx products speak for themselves when it comes to top-tier quality, but their customer support is what makes them extraordinary. I have been a loyal Spanx customer for years, and while I’ve always loved the incredible quality of their products, their customer service team recently reminded me why this brand is truly in a league of its own. After submitting feedback about a recent order, I was blown away by how quickly and genuinely their team reached out to make sure I was happy. A huge thank you to Violet and Cindy on the Customer Experience Team, they didn't just solve my issue, they made me feel truly heard and valued as a long-time customer. Spanx clearly lives by a customer-first philosophy and genuinely cares about women’s happiness and satisfaction. It is so rare to find a company where the people behind the brand care just as much as the products show. Thank you, Spanx team!

Simple design and good quality.

Terrible. I can’t get in touch with anyone in customer service. I keep getting sent to customer or another one which I have to pay for each one. It does no good. This pissed customer said that Spanx is not answering them. They don’t care. The problem was that spanx was ordered by Shop and then it was sent to Spanx. Spanx sent it out. I have a tracking number with UPS. It’s stuck in the middle of nowhere and nobody can do anything about it. This is the worst customer service I have ever had.What do I do now?

This is my first order, and I was really impressed by the quality, production and design of the pants that I ordered. It does what it says it does, it is engineered for comfort. Looking forward shopping again with this company.

Review for Spanx I wanted to take a moment to recognize the exceptional customer service I recently received from Spanx. My order was misdelivered by UPS to the wrong address. After confirming the issue, I reached out to Spanx by email. I was genuinely impressed by how quickly their customer service team responded. They immediately verified the carrier issue and shipped a replacement the very same day without making me jump through unnecessary hoops or questioning my honesty. I would especially like to recognize Violet, who handled my situation with professionalism, empathy, and remarkable efficiency. She took ownership of the issue from the very beginning and made what could have been a frustrating experience incredibly easy. Employees like Violet are a tremendous asset to your company, and I hope she receives the recognition she deserves. As it turned out, UPS eventually recovered the original package and delivered it to me—but only after Spanx had already shipped the replacement. As soon as the original package arrived, I contacted Spanx to let them know because I didn’t want them to incur an unnecessary loss. Their willingness to trust their customers and resolve the situation so quickly speaks volumes about the company’s values. Outstanding customer service is becoming increasingly rare, and Spanx has absolutely earned my loyalty. Their products are fantastic, but it’s their customer care that truly sets them apart. Thank you, Violet, and thank you to the entire Spanx team for treating your customers with professionalism, kindness, and trust. You’ve gained a customer for years to come.

Quality. Finally!