SpafinderReviews of spafinder.com

2.7303 reviews
Wellness & Spa
78 SW 7th St, Miami, Florida

Spafinder

About Spafinder

One Card, Nearly Endless Spa & Salon options, Never Expires | Good at thousands of global wellness travel destinations, spas, yoga & fitness studios. Advice on beauty, balance, food & more! Live well year round.

Spafinder (spafinder.com) has 303 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.

Also known as: spafinder.com
Website: spafinder.com
Category: Wellness & Spa
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Spafinder reviews

303 approved reviews, newest moderated first

David
Nov 1, 2019
Great message by Sandra
Great message by Sandra
Response from SpafinderNov 5, 2019
We appreciate you posting this review! We hope you will consider us for all your future gift card and spa service needs.
Glenda
Oct 30, 2019
Should have better instructions on how…
Should have better instructions on how to use cards.
Response from SpafinderOct 30, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced. Please feel free to contact us directly at (866) 569-0449 so a representative may provide any insight we may have.
Steven
Oct 30, 2019
Company failed to deliver product then…
Company failed to deliver product then refused to refund payment. Customer forced to order a 2nd time. Still awaiting refund. Total lack of customer service. Totally inappropriate.
Response from SpafinderOct 30, 2019
Thank you so much for providing your feedback and we apologize for any inconvenience or frustration you may be experiencing. For issues relating to orders, we recommend contacting our ordering team at 855.963.2665 as they would be the best equipped to address any issues with orders.
Patti C.
Oct 29, 2019
Not many spas to choose from and many are low-end
I received a gift card for $100. I live in a very nice area of LA and saw only low-class or cheesy spas were contracted with SpaFinder. Most were several miles from my home and seemed "low-end" if you know what I mean. Some did not have reviews and/or had a home address which is creepy to me. I looked at the reviews on amazon and boy o boy you'll read some weird stuff about how unreliable spafinder spas are. Many spas try to bait and switch their services when they find out you have a gift card to spafinder. Seems like a scam to me-- that's my personal opinion.
Response from SpafinderOct 29, 2019
Thank you for providing your detailed feedback; reviews like yours are truly invaluable to improve our service. We encourage you to share any experiences where you feel a spa has not followed our terms and conditions by contacting us directly either via email at [email protected] or by calling 866.569.0449 Monday through Friday from the hours of 6AM - 3PM PST so that we can investigate the situation further.
Anonymous
Oct 29, 2019
I purchased a gift card online for a…
I purchased a gift card online for a friends birthday. The confirmation wasn’t sent until I called customer service. Even then it was sent to junk. The email with the gift card was also sent to the recipients junk. I had to ask if she received it and it was only then when she was able to dig it out of her junk folder. I submitted an online customer service ticket. Never heard back. And then you email me asking for a rating? LOL
Response from SpafinderOct 29, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced.
Ej
Oct 28, 2019
Great gift
Excellent customer service This was for a gift and it was loved by receiver
Response from SpafinderOct 29, 2019
Thank you for posting this review! We are happy to hear that you like the variety of cards available. Please, consider us for future gift card purchases.
Dru B.
Oct 25, 2019
While it was easy to order a gift card…
While it was easy to order a gift card on SpaFinder, I didn't receive a confirmation until the next day which was a bit odd for me. I would have preferred to get an email right away.
Response from SpafinderOct 29, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced.
Elijah
Oct 23, 2019
I still havent recieved my gift card…
I still havent recieved my gift card for $125
Response from SpafinderOct 24, 2019
Hello, I apologize you still have not received this. Please contact our order processing team as they have more tools to be able to assist with locating issues with the order. I resent the email once more for the egift to the recipient. Please also check your junk and spam folders, as sometimes these can end up there. The phone number for Order Processing is 855-963-2665 Regards, Spafinder Client Experience Specialist

SpafinderReviews of spafinder.com

About Spafinder

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Spafinder reviews

Great message by Sandra

Should have better instructions on how…

Company failed to deliver product then…

Not many spas to choose from and many are low-end

I purchased a gift card online for a…

Great gift

While it was easy to order a gift card…

I still havent recieved my gift card…

About Spafinder

About these reviews

More in Wellness & Spa, Florida

J Sterling's Wellness Spas

Runway Health

The Terra Wellness

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Spafinder reviews

Great message by Sandra

Should have better instructions on how…

Company failed to deliver product then…

Not many spas to choose from and many are low-end

I purchased a gift card online for a…

Great gift

While it was easy to order a gift card…

I still havent recieved my gift card…