Jessalynn E.
This review is in response to their customer service
This review is in response to their poor customer service. The device works & I love it. The customer service is awful. The charger is shorting out & I’ve asked for help with a replacement charger. I have filed several warranty claims & asked how to obtain a replacement base. The company claims to process claims in 1-2 business days. This is not true, they do not respond. It’s been many months of trying to get hold of someone. I’ve even tried calling the store I purchased it at & left messages. It’s been a very frustrating experience. I would love to continue to use my expensive device that’s currently collecting dust. The customer service at spacetouch has been a huge failure.
Response from spacetouch.comSep 14, 2026
I'm sorry — this is exactly the kind of experience we don't want anyone to have, and months of silence after being told 1-2 business days is a real failure on our end, not a delay we can explain away. Please reach out to us one more time at [email protected] and reference this review directly so it gets flagged and doesn't sit in a queue again. You shouldn't have an expensive device collecting dust because a charger issue couldn't get resolved. Thank you for being specific about the timeline and what you tried — including calling the store directly. That detail matters and we're going to make sure this gets fixed, both for you and for whatever is causing these delays in general.