spacetouch.comReviews of spacetouch.com

Response from spacetouch.comSep 14, 2026

Thank you so much for this!! We'll make sure Nancy sees this — sounds like she took great care of you. Glad the full base made the charger feel like a great deal, and free shipping is always a nice bonus! Love hearing you're using Vega all over — enjoy!!

Response from spacetouch.comSep 14, 2026

Thank you for sharing this! Glad we could get your Cosmo back up and running, and that the team took good care of you throughout. Enjoy getting back to using it!

Response from spacetouch.comSep 14, 2026

Thank you for the review! Glad the customer service was excellent.

Response from spacetouch.comSep 14, 2026

Thank you for sharing this! Really glad you're back up and running, and that the base turned out to be exactly what you needed — happy we could get it right the first time!

Response from spacetouch.comSep 14, 2026

Thank you for the review! Glad it arrived right on time.

Response from spacetouch.comSep 14, 2026

I'm sorry, and honestly a 1 out of 10 is fair based on what you went through. Two months and having to reach out repeatedly through multiple channels just to get a replacement is not acceptable, and we're not going to pretend otherwise. We're glad you finally have your replacement, but we know "eventually resolved" doesn't make up for how difficult the process was to get there. Thank you for being specific about this — it's the kind of feedback we need to actually fix the response time on our end.

Response from spacetouch.comSep 14, 2026

Thank you for this! Really glad the lifetime warranty has consistently come through for you, especially being proactive about the replacements rather than making you ask. And that's fair feedback on return shipping — we'll pass that along as something worth looking at. Appreciate you sticking with us through two replacements!

Response from spacetouch.comSep 14, 2026

Thank you for sharing this! We'll make sure Shar sees this — two days for a replacement is fantastic, and exactly how the warranty process should go. Glad you're happy with the experience!