spacetouch.comReviews of spacetouch.com

Jeanne from SpaceTouch gave great service to take care of a warranty issue and get us a new device quickly. Thanks.

The heat mode on my Space Touch Jupiter stopped working. I contacted the company and spoke to Jeanne about my issue with the unit. She requested I send it in for review of the issue. She communicated with me via email the entire time from when it was received by them until it was replaced by a new unit. She also sent my an email to confirm I received replacement unit. They're a solid company and I wish other companies would strive for that type of excellence.

Jeanne was amazing. She exceeded my expectations. Very helpful and courteous. She tracked my order and ensure that the product got to me safely and on time. She stayed ahead of the situation by immediately replacing the product rather than waiting to be repair and aim to rectify the situation. The whole experience was smooth and efficient. By the was the Space Touch Machine is phenomenal, I love it!!!

I began having trouble with my Jupiter after several years of owning it. After sending it back to the company under the lifetime warranty for evaluation, they replaced it with a new device. Jeanne, the staff person assisting me, was very accommodating and kept me informed every step of the way. The entire process was extremely positive.

Jeanne was professional, She assured me there would be no issues and there were none at all. She keep intouch with me throughout the entirely times. I received my new spacetouch in 10 days. She’s the best…. Excellent sincere. Thank you Nikki

I was really worried when I started having trouble with my Jupiter, but I called and they said to send it in for evaluation. They checked it out and ended up replacing the whole thing. They kept me updated the entire time. I only wish that they had covered the shipping and insurance, but a good experience overall.

We had an issue with our Jupiter and Jeanne was quick to resolve the problem.

Don’t leave or lose your charger cord. You will have to buy another one as nothing else will work except the one provided. Getting in touch with the company and getting a new charger shipped out was fast and easy. Takes about 4-5 business days to get a new one. Be aware you have to purchase the entire charger - base and cord, which cost $50. Jeanne at SpaceTouch is awesome to deal with.