M3 M.
Please read before you purchase.
I will never purchase anything from this company again. They gave me the red carpet treatment to get paid. Then three months later a damage incorrect trailer delivered (10-15 day build, the factory was closed for 2 weeks, you do the math). They still have not corrected any of the issues. If they offer to deliver the trailer and it is damage, be ready to pay for the repairs yourself. I would not recommend anyone to purchase from this company in good faith. Do not trust anything "Jerry" the salesman tells you. There is not enough room to explain all the issues. I have them all documented and screen shots of the lies. If you want Rock Cargo find another dealer. Rock will help on the issues they can (Manufacturer direct). But Southern Trailer Depot is a waste of your time to deal with. I don't ever make reviews. But I don't want to see others go through what I have. Right now my trailer is stuck on my RV, because if a jack delivered damage and they have not corrected the issue. It will be repaired at my expense today. Almost two weeks after delivery.
Response from Southern Trailer Depot, LLCJun 16, 2020
First of all we want to say thank you for your trust in us to provide you with great service and a great trailer. We certainly apologize that you received was anything short of that. Several units were delayed as a result of the pandemic and we are sorry for that. Not only did the manufacturer shut down, but also several part distributors shut down as well. This caused a ripple effect across the board that delayed thousands of units just like yours. A significant discount was accepted by you along with half priced delivery to your door for your trouble. Then, your jack was damaged during the delivery by one of the best drivers in the business. He immediately called us to make us aware of the problem and we immediately requested a replacement jack be dropped shipped to you ASAP. Any other time you would have had it within the next two days. During these times some things have been delayed and out of our control. It wasn't because someone dragged their feet or didn't do what they said they were going to do. It was simply because there were delays in the supply chain. We make our share of mistakes and we also do all that we can to make every single on of them as right as we can. We'll own the whole situation and do everything possible to do a better job in the future. Please accept our apology and know that we would never want you to be unhappy with us or the product you purchased. If there is anything we can do for you please let us know. We will be happy assist you if we can. Thanks, Jeremy Williams - PRES Southern Trailer Depot, LLC