andrew S.
They happen to be the worst service…
They happen to be the worst service ever imagined. They didn’t keep their appointment. We had a mistake with the address which we addressed. They ended up charging me a fee for the mistake. Then took their time in issuing me a refund. Avoid if possible
Response from SourgumMar 17, 2025
Thank you for your feedback, Andrew. We strive to provide timely and accommodating service in real-time situations. We understand there was an issue with the original delivery date, and since you were unable to accept the rental at 1 PM on 3/3, it was rescheduled for the morning of 3/4. Additionally, we initially received an incorrect delivery address for the site. After speaking with you upon arrival at the incorrect location, we were able to correct the address and reroute the delivery the same day, despite it being 45 minutes away. We understand your frustration regarding the negotiated trip fee refund. Please note that these refunds typically take about a week to process and receive approval. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We appreciate your feedback and look forward to improving your experience in the future.