Joanne C.
Good service but they get you on over weight charges
They were very communicative. We got to keep the dumpster 2 weeks, they picked up when they said they would. That part was great. I made the above review prior to finding out they charged me for being 2.5 tons over on weight. My pick up truck holds 2 tons so having a 15 yard container (4 of my pick up trucks volume wise) filled below the line with mostly wood and paper to be be that much over was crazy. They put a weight limit of 1.5 ton (less than what my pick up truck can hold), then give a lower price than competition b/c they make it up on the over weight charge. I feel taken. My bad for not comparing weight limits with other vendors. So they ended up costing more. But the service was good as stated in the beginning. Who knew paper and scraps of wood would weigh that much.
Response from SourgumApr 30, 2026
Hi Joanne, Thank you for your feedback—we’re glad to hear you had a positive experience with our communication, flexibility, and pickup. I'm sorry to hear about your frustration around the weight charges. Materials like wood and paper can be heavier than they appear, but we understand how this can feel unexpected. We’ll continue working to make weight limits and pricing clearer upfront to avoid surprises.