Bowie
Rarely answered the phone!!
Rarely answered the phone!! Was way off on time of pickup/delivery
Response from SourgumApr 25, 2025
Thank you for your feedback, John. We strive to provide timely service with real-time situations. We understand that the removal of your container was delayed due to an early closure of the disposal facility. Regarding the multiple abandoned calls you had with us on the day of delivery, we appreciate your patience with us during the busy Monday and we had been playing phone tag with you along with being in touch with our dispatch in real time for an estimated time of arrival. During the busy season we are unfortunately at the mercy of lines at facilities and traffic. We appreciate your feedback and would appreciate the opportunity to make your experience a positive one. Please, If you have any further questions or need additional assistance don’t hesitate to reach out.