SourgumReviews of sourgum.com

Response from SourgumOct 14, 2026

Hi Aly, We’re sorry for the frustration. Before the scheduled delivery, your site manager let us know there wasn’t room for a second container. Once you confirmed you still wanted it, we arranged delivery, and it arrived on Monday, 10/12. Going forward, we’ll confirm any changes to your order directly with you. Please reach out any time if you need anything at this site.

Response from SourgumOct 1, 2026

Hi Zev, We understand your concern. The charge relates to a trip fee for an attempted pickup. Our team communicated the scheduling details and explanation for the fee, but we recognize that you disagree with the charge. Please contact us at [email protected] if you’d like to discuss any remaining questions. We want to make sure you have a clear understanding of what was billed and why.

Response from SourgumJul 28, 2026

Hi Theresa, We’re sorry our rental terms didn’t meet your expectations. We aim to make the rental period clear before an order is placed, but we understand that different projects require different timelines. Our team has reached out to help resolve the issue. We’re happy to assist, so please give us a call back or contact us at [email protected] when you have the chance. We appreciate your feedback and will continue looking for ways to add clarity.

Response from SourgumJun 1, 2026

David, Thank you for sharing your experience with us. I’m very sorry to hear about the issues you encountered. Unfortunately, I wasn’t able to locate an order record under your name. When you have a moment, can you please give our office a call so we can review the photos you mentioned and better understand your experience? We appreciate your candid feedback and look forward to learning more about where we fell short, and how we can improve our communication and overall customer experience.

Response from SourgumMay 29, 2026

Hi Adam, Thank you for taking the time to share your feedback -- we’re truly sorry your experience didn’t meet your expectations. We reached out directly with more context and have already begun applying your input to improve how we communicate delivery timing, especially during busy periods like Memorial Day. We genuinely appreciate you calling out how we could've better communicated and managed expectations -- your feedback is directly shaping quality standard improvements, including providing clearer, more proactive updates to our customers moving forward. Thank you again for your insights. Wishing you all the best with your move.

Response from SourgumMay 27, 2026

Hi Pete, Thank you for taking the time to share your experience -- we regret that we missed the mark, and that you were surprised by the final cost of your rental. We strive to provide transparent pricing, and your feedback is valuable as we continue to improve our communication and overall experience.

Response from SourgumApr 29, 2026

Hi Jeffrey, Thank you for your candid feedback. I’m sorry to hear that your rental didn’t go as smoothly as expected, and understand how frustrating that must have been. I tried connecting with you by phone and email to discuss your experience in greater detail. We always aim to provide clear communication and and a seamless process, and I'd love to better understand from you where we fell short. We welcome the opportunity to connect directly and make this right. Please feel free to get in touch at your convenience.

Response from SourgumApr 22, 2026

Hi Nanqiang, Thank you for your feedback — we’re sorry to hear the final cost didn’t meet your expectations. Transparency is very important to us, and we appreciate the opportunity to clarify. As discussed in our private messages, the total cost was higher than originally quoted because the contents of the dumpster exceeded the included weight limit by 4.28 tons. We hope this helps clarify, and please don’t hesitate to reach out if you have any further questions.