soundrink.comReviews of soundrink.com

I made an honest mistake when buying tickets (accidentally purchased VIP upgrades instead of show tickets) and reached out for help. They were quick, pleasant and understanding and processed a full refund without any hassle. The whole experience was smooth and stress-free, and I really appreciated how easy they made it. Would definitely consider their VIP options in the future.

Very disorganized from start to finish. The VIP meet and greet staff arrived late and never coordinated with the venue, so no one there knew what was happening or who we were supposed to wait for. There was no sign or indication at the meet-up area, so it constantly felt like we were in the wrong place. Venue staff couldn’t help because the VIP upgrade was separate from the main ticket, and they wouldn’t let us in. The actual meet and greet was of saying hi to the band with quick photo taking. Some of the merch promised in the VIP package were missing and there was no compensation for not receiving the photos taken by a ‘professional’ photographer. Customer service only replies that they were also still waiting on updates with no real update or 'solution'. Overall, an awful experience and would not purchase again.

Awesome Team,very friendly and patience!!!They even solved a mistake i Made!!!Always a pleasure to work with them!!!

Made a mistake booking a VIP event. Booked it for Germany instead of Scotland. Customer services got back to me straight away and sorted the problem immediately. They were very quick, professional and extremely helpful. Very polite emails considering the mistake I made😂. I think the company was fantastic!

I accidentally purchased the wrong VIP ticket and extremely swiftly their customer service emailed me back with a BRAND NEW FIXED VIP pass for me. I was freaking out about it and they were absolutely amazing. Thank you so much?

Exceptional customer service

I like sound rink

This company still hasn’t refunded me for a package following a canceled concert. No replies to emails — this is not serious or professional. Suddenly, a ray of hope: I receive an email from Trustpilot encouraging me to provide my purchase reference, at Soundrink’s request. Of course, I provide it immediately… and then nothing. Absolute silence. At the same time, more than 15 reviews — all positive — are posted within a few days, whereas over the past 3 years the page averaged about one review every two months, always very negative. These scammers, on top of being dishonest with their customers, also manipulate reviews. ZERO ZERO ZERO