soundrink.comReviews of soundrink.com

I recently purchased the VIP package for Ice Nine Kills, but after giving it some thought, I regretted not choosing the higher-tier package. I reached out to customer service, and they were able to upgrade my package immediately without any hassle! Wow! I honestly can’t say enough good things about this experience. It’s rare to come across such outstanding customer service, and they truly went above and beyond to help me. Thank you so much for making the process so easy and for providing such a wonderful customer experience. You have definitely earned a happy customer!

I’ve been purchasing concert tickets and vip packages for years with soundrink and never have any issues. Today they were able to help me out with a couple different orders via email support and I am thankful they came through for me! Will continue to purchase from soundrink, they’re great.

Never had an issue with SoundRink. I have attended two VIP events in the past and will now be headed for three in June. My only wish is they would send the details of the VIP events sooner than the week of, but Im just antsy. Great job SoundRink!

Best customer service! Quick and smooth resolutions!!!

They were able to adjust my shipping address after the label was already made! Great customer support!

I don't know exactly who helped me with a change of address to get some DGD merch shipped to the right address but they are the best! Fast replies and professionalism! Thank you again for helping me!

Black Veil Brides @ Caveret Teatro Studio - Guadalajara, Mexico September 12th 2026 There was NO event! It was CANCELLED LAST MINUTE, because someone decided to book oversold flights on the WORST airline there is in Mexico for the boys, so they didn't make it! Some corporate negligence! I was promised BVB meet and greet and i did not get any BVB meet and greet! They straight up issued refunds and said "see ya!" instead of letting the band come right back on monday after their Mexico city gig. A lot of people came from different states for the show, as organized groups in buses; we spent money on transportation, hotel, übers to get there on time, etc... we took time off work, we showed off to friends and family we were going to meet our favorite band... and it just didn't happen. It's not the boys' fault. It was either OCESA's or the band's management team's (whoever was in charge of securing their flight), for not booking with a decent airline! I got the VIP upgrade as a birthday gift (purchased months in advance, obviosly), and i refused to celebrate it on the exact day because i wanted the event to be my magic (since it was only gonna be 3 days later)... Sound Rink even told us that same morning to show up earlier than they had already told us to, only to make us travel ahead of schedule and cancel last minute when we were already on the way. I got depressed about it and cried for 2 days straight, because the event meant the world to me and i had been waiting for months... i had to unfollow the band on all social media and hide all posts related to them to avoid any visual reminders and be able to get a grip of myself. I'll continue to stream their music, but I'm done with any shows/merch/VIP upgrades, etc. They did say they was gonna make it up somehow next time around, but I am NOT waiting another 3 years for them to come back to my city just so they can give us like a 10 percent discount or whatever... I don't even know if I'll be able to attend by then. I invested time and managed my own logistics THIS TIME around.

The kindest, most helpful customer service. Usually I dread customer service but these guys were so amazing and quick to solve the issue. Knowledgeable people with a positive attitude. Top tier.